Job Title:

Senior Associate

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3, Block 3

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

YOUR NEW ROLE

• The Production Support Engineer ensures stable, secure and highly available operation of the PowerCurve Collections (PCC) platform for NAB Assist and related technology services. The role leads incident and problem management, owns batch operations, monitors segmentation/worklists, and coordinates change, patching, backups and disaster recovery activities across PCC environments. It works closely with Experian and internal squads to safeguard customer outcomes and regulatory obligations, and to support the ongoing PCC v2.4 upgrade program and integrations with adjacent platforms (e.g., NUW, IAS)
• Review and redesign of processes or procedures, on an ongoing basis, to deliver improved team productivity or efficiency.
• Monitoring progress of requests and ensuring users and other interested parties are kept informed. Take corrective action to avoid or minimise delays.
• Accountable for the development of conceptual system design for a small system or sub-system · Contribute to the estimation of project requirements ·
• Work with key contacts to develop detailed program specifications from system or functional specifications to enable effective development of programs
• Use technical specifications, requirements, standards and procedures to develop / modify structured code to produce quality programs as part of an application development or problem resolution activity.
• Conduct post implementation reviews to assess the effectiveness of the Technology solution provided.
• Ensure all work within area of responsibility is carried out and documented in accordance with required standards, methods and procedures to ensure information retention and re-use

WHAT YOU WILL BRING

Essential capabilities

Customer and Colleague focus & collaboration across business and technology stakeholders

Clear, calm crisis communication during incidents.

Planning & prioritisation under pressure; disciplined execution of change, patching, DR and compliance controls.

Analytical problem solving with strong attention to detail; ability to trace end‑to‑end flows and diagnose complex production behaviours

Service reliability mindset (metrics, monitoring, alerting, error budgets, blameless post‑mortems).

Strong communication skills in crisis management, with both technical and business view points

Experience

• 3+ years Technology experience
• 2+ years in application development and / or support roles
• Banking Domain – Production Support Experience
• PCC hands‑on experience would be idea but not mandatory
• Technical degree with applicable linkage to coding standards
• ITIL methodology
• Building, leading and managing teams
• Managing & delivering multiple priorities

Qualification Requirements

• A tertiary qualification in Commerce, Business, Economics or Information Technology and preferably a post-graduate qualification (i.e. post graduate diploma / degree / Masters).
• ITL Certification

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India