About the Role:

Grade Level (for internal use):

09

S&P Global – Corporate

About the Role: IT Service Management Data Analyst

We are seeking a skilled and versatile professional to join our team as a Service Management Data Analyst with BI Developer capabilities. This role involves due diligence, requirement gathering and creating dashboards for the development and enhancement of business intelligence solutions.  

The Team: The service team’s goal is to deliver secure, scalable, resilient, and innovative DTS (Digital Technology Services) services/solutions that enable seamless experiences for our end users and customers to drive S&P Global to Power the Market of Future. Comprising of the Service Delivery Management, ITSM and AI/Ops, this team aims at delivering operational experience via agreed SLAs (Service Level Agreements) and OLAs working to deliver a seamless Digital Experience across our stakeholder groups from our developers to our end-users. In the world of data analysis, “Performance Analytics & SLM” a space within ITSM plays a vital role in decision making. We are responsible for producing meaningful insights out of the large data that enables the leaders to take data driven decisions, focus on areas that need attention and show insights on areas that have performed good, bad or need improvement. 

Responsibilities and Impact: The ITSM Analyst plays a critical role in maximizing the performance of IT services. By focusing on quality, efficiency, user experience, and continuous improvement, they directly contribute to the overall success and agility of an organization 

Business Intelligence Development:  

• Design, develop, and maintain Power BI reports and dashboards that meet business requirements.  

• Create data models, transformations, and data visualizations to support decision-making processes.  

• Collaborate with cross-functional teams to understand data needs and develop solutions accordingly.  

Integration and Automation:  

• Integrate Power BI with various data sources and systems.  

• Develop and maintain ETL processes to ensure timely and accurate data availability for reporting.  

• Automate routine tasks and processes to improve efficiency.  

Documentation and Training:  

• Document configurations, processes, and best practices for Power BI administration.  

• Conduct training sessions for end-users and internal teams to enhance their Power BI proficiency.  

What We’re Looking For:

Basic Required Qualifications:

Development Capabilities:  

• Knowledge of Power BI development tools and languages, including DAX (Data Analysis Expressions).  

• Experience in integrating Power BI reporting seamlessly into applications.  

• Cloud Platforms:  

• Familiarity with cloud platforms, preferably Azure, for Power BI.  

• Understanding of cloud-based services and how they relate to application hosting and data storage.  

Data Modeling and Analysis:  

• Strong understanding of data modeling concepts for Power BI. 

• Ability to analyze and interpret complex datasets for meaningful insights.  

• Performance Optimization:  

• Skills in identifying and implementing performance improvements for Fabric applications and Power BI reports.  

• Monitoring system performance, troubleshooting bottlenecks, and optimizing resource utilization.  

Soft Skills:  

Problem-Solving:  

• Strong problem-solving skills to address issues related to Power BI effectively.  

• Communication:  

• Excellent communication skills to collaborate with cross-functional teams, stakeholders, and end-users.  

Documentation:  

• Ability to document configurations, processes, and best practices for Power BI.  

Training:  

• Capability to provide training and support to end-users and other team    

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field. 

• Minimum of 3-5 years’ experience acquired by working in an analytical role. 

• Power BI Certified Data Analyst Associate Certification Preferred.  

• Familiarity with other BI tools and reporting solutions.  

• Knowledge of PowerShell.  

• Experience with cloud platforms, preferably Azure.  

• Solid understanding of data modeling and data visualization concepts.  

• Excellent problem-solving skills and attention to detail.  

• Strong communication and collaboration skills.  

• Strong interpersonal skills with the ability to work effectively in a cross-functional team    

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)