About Ema:

Ema is redefining how work gets done by building the next generation of agentic AI technology to empower every employee to be their most creative and productive. Our Universal AI Employee delegates repetitive tasks, enabling enterprises to focus on strategic initiatives.

Founded by ex-Google, Coinbase, and Okta executives and backed by the world’s top investors and angels, Ema is well-positioned to revolutionize enterprise productivity. We are headquartered in Silicon Valley, with a growing team in Bangalore. Our hybrid work environment encourages innovation and collaboration across geographies.

Role Overview:

As a Technical Account Manager (TAM) at Ema, you will play a critical role in driving customer success by bridging the gap between our advanced AI platform and enterprise customers. You will be the trusted advisor to our clients, ensuring they unlock the full potential of Ema’s agentic AI solutions. Your technical expertise, strategic thinking, and relationship-building skills will be essential in driving product adoption, retention, and growth.

This role is ideal for someone who thrives in a high-impact, high-ownership environment and wants to shape the future of work using cutting-edge AI technology.

Key Responsibilities:

1. Customer Engagement & Success

• Develop and nurture deep, strategic relationships with enterprise customers, acting as their trusted advisor.

• Understand customer needs, business objectives, and technical challenges to align Ema’s AI solutions effectively.

• Conduct regular business reviews to track KPIs, ensure value realization, and drive continuous product adoption.

• Collaborate closely with Customer Success, Sales, and Product teams to enhance customer satisfaction and loyalty.

2. Customer Onboarding & Product Adoption

• Lead customer onboarding, ensuring seamless deployment and integration with existing systems.

• Conduct in-depth training sessions to educate users on product features, functionalities, and best practices.

• Monitor product usage, proactively addressing potential roadblocks to ensure successful adoption and long-term engagement.

3. Retention, Growth & Account Expansion

• Drive customer retention by understanding usage patterns and proactively addressing risks.

• Identify upselling and cross-selling opportunities to expand product utilization within existing accounts.

• Collaborate with the sales team to manage renewals, negotiate contract terms, and drive account growth.

4. Issue Resolution & Customer Advocacy

• Act as the primary point of contact for technical escalations, working closely with engineering and support teams to resolve issues swiftly.

• Champion the customer’s voice internally, providing actionable feedback to Product and Engineering teams to shape the product roadmap.

• Advocate for customer needs while balancing Ema’s business objectives.

5. Strategic Guidance & Industry Expertise

• Leverage deep knowledge of AI, enterprise systems, and industry trends to provide strategic guidance to customers.

• Assist customers in maximizing ROI by recommending tailored solutions and best practices.

• Establish Ema as a thought leader in agentic AI by sharing industry insights, use cases, and success stories.

Required Skills and Qualifications:

• Experience: 5+ years in a Technical Account Manager, Customer Success, or Solutions Architect role within Enterprise SaaS or AI platforms.

• Technical Expertise: Strong understanding of AI technologies, cloud services, and enterprise integrations.

• Customer Engagement: Proven track record of building strategic relationships with enterprise customers, particularly in high-stakes, complex environments.

• Problem Solving & Strategic Thinking: Strong analytical skills with the ability to identify customer pain points, develop strategic solutions, and drive business value.

• Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for diverse stakeholders.

• Customer-Centric Mindset: Passionate about delivering value and building long-term customer success stories.

• Adaptability & Ownership: Ability to thrive in a fast-paced startup environment with a high degree of ownership, urgency, and a bias for action.

Why Join Ema?

• Be at the forefront of revolutionizing enterprise productivity with agentic AI technology.

• Work with a world-class team of industry veterans and innovators who are passionate about building the future of work.

• Opportunity to grow with a high-impact, high-ownership role that directly influences customer success and product direction.

• Hybrid work environment with flexible work arrangements in Silicon Valley and Bangalore.

• Competitive salary and performance-based bonuses.

Ema Culture and Values:

• High Bar on Quality: We value excellence and expect everyone to deliver exceptional work.

• Ownership and Accountability: We love self-starters who take full ownership and solve problems without waiting for permission.

• Impact-Driven Approach: We measure the impact of everything we do and set aggressive goals to drive meaningful outcomes.

• Team Collaboration and Growth: We encourage continuous learning, knowledge-sharing, and growing together as a team.

• No Hierarchy, Just Execution: We don’t have traditional manager roles; everyone is expected to contribute as an individual contributor (IC) while collaborating effectively.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits and wellness programs.

• Opportunities for personal and professional growth.

• Dynamic and inclusive work environment.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.