Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

Senior ServiceNow Developer

We are seeking a seasoned Senior ServiceNow Developer to join our team and drive the evolution of our enterprise platform. In this role, you won't just be maintaining a system; you’ll be a technical architect for our modernization roadmap, transitioning legacy processes into high-performance workflows using the latest "Australia” release features.

From AI-driven automation with NowAssist to complex ITOM health monitoring, you will bridge the gap between business strategy and technical execution.

Key Responsibilities

• Modernization & Roadmap Strategy: Lead key initiatives focused on platform modernization, including migrating legacy workflows to Flow Designer, conducting custom code reviews, and deploying Virtual Agent and NowAssist (GenAI) capabilities.

• Core Development: Design, develop, and configure robust business rules, UI policies, and complex workflows tailored to specific business requirements.

• ITOM Excellence: Manage and optimize the ITOM suite, specifically Discovery, Service Mapping, Event Management, and the CMDB to ensure a "single source of truth" for the enterprise.

• Integrations: Build and maintain seamless third-party integrations (e.g., xMatters) using REST/SOAP APIs and Integration Hub.

• Stakeholder Engagement: Act as a technical consultant for key stakeholders and cross-functional teams to translate business needs into scalable technical solutions.

• Governance & Compliance: Advocate for ServiceNow best practices and ensure all development aligns with organizational security protocols and platform governance.

• Documentation: Maintain rigorous documentation for all configurations, custom scripts, and process workflows.

#LI-LATAM

Qualifications & Skills

Education & Experience

• Bachelor’s Degree in Computer Science, IT, or a related field (or equivalent professional experience).

• 5+ years of dedicated experience in ServiceNow development and configuration.

• 2+ years of hands-on experience specifically within the ITOM space (Discovery, Service Mapping, CMDB, Event Management).

Technical Proficiency

• Languages: Expert-level JavaScript, HTML, and ServiceNow-specific GlideScript.

• Automation: Proven experience using Flow Designer to replace or augment legacy workflows.

• Integrations: Deep understanding of API protocols (REST, SOAP) and ServiceNow integration tools.

• Architecture: In-depth knowledge of the ServiceNow platform architecture and ITIL methodologies.

Certifications

• ServiceNow Certified Application Developer (CAD) – Required

• ServiceNow Certified System Administrator (CSA) – Required

• ServiceNow Certified Implementation Specialist (CIS) – Preferred

Soft Skills

• Exceptional problem-solving and analytical capabilities.

• Strong interpersonal skills with the ability to manage multiple high-priority projects under tight deadlines.

What we offer​

• Health and Life Insurance​

• Accenture days, 3 additional vacation days​

• On site doctor​

• Birthday leave​

• Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.