Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow
Good to have skills : Linux, UNIX Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow and problem-solving skills will be essential in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and analyze system performance to identify areas for improvement. - Provide technical support and guidance to end-users. - Develop and maintain documentation for troubleshooting and resolution procedures. - Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with Linux, UNIX Shell Scripting. - Strong understanding of IT service management principles and practices. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Familiarity with database concepts and SQL queries. - Excellent analytical and problem-solving abilities. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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