POSITION:           Usher

DEPARTMENT:  Event Services

REPORTS TO:     Guest Services Supervisor / Event Manager

FLSA STATUS:     Hourly/Non-Exempt – Seasonal Part-time

Hourly Rate:       $19.20

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Usher at The Greek Theatre. Under direct supervision, Guest Services Ushers are responsible for greeting and supporting guests with outstanding customer service; providing solutions when issues arise.

Essential Duties and Responsibilities

• Receive all guests with outstanding and friendly customer service.
• Be knowledgeable of the facility and provide guest and client assistance as needed.
• Support ticket taking operations and ingress procedures during events and ancillary activations.
• Monitor area as assigned, maintaining cleanliness, and reporting any spills or hazardous materials to supervisors.
• Accommodate guests with disabilities in compliance with the Americans with Disabilities Act.
• Stay informed and assist all patrons, clients, and vendors with directional and informational inquiries.
• Effectively communicate and document escalated customer issues to Supervisors and Management.
• Properly storing event equipment away each night to maintain integrity of event apparatus.
• Assist Supervisors and Management as needed in a timely and efficient manner.
• All other duties and responsibilities as assigned.

Qualifications

To be successful, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and/or Experience        

The minimum age requirement is 18 years to apply. High school diploma or GED, and at least six (6) months customer service experience preferred.

Skills and Abilities

• Must be able to work in a fast-paced, diverse environment.
• Possess strong verbal & interpersonal communications.
• Follow oral and written instructions and communicate effectively with others under pressure.
• Remain flexible and adjust to situations as they occur.
• Must be able to work irregular hours including nights, weekend and holidays as needed.
• Must be able to stand and/or walk for hours at a time.
• Ability to deal tactfully in stressful situations and stay calm under pressure.
• Must have professional presentation, appearance, and work ethic.
• Employees must be fluent in English; multilingual candidates are a plus!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, stand for long hours, and effectively communicate with guests and staff. This position may require work inside or outside of the building, as needed. This position is not substantially exposed to adverse conditions other than loud audio for specific events or weather.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

The Greek Theatre

2700 North Vermont Avenue

Los Angeles, CA 90027

Applicants that need reasonable accommodations to complete the application process may contact (323) 606-8441.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.