JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Provide excellent customer service and manage the concierge counter. Greet clients and visitors, and escort them to the meeting room. Serve drinks to clients in the meeting room whenever necessary.
• Handle telephone switchboard- both internal and external to the firm
• Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client’s expectations 
• Foster a friendly, proactive, and productive manner toward customers
• Ensure all client requests and inquiries are actioned and answered promptly, accurately, and in a professional manner
• Proactively manage accurate bookings and resolve meeting room conflicts via the EMS /Book-It system
• Coordinate and actively involved in event preparation with the event team when needed (catering requests, coordinating with host, catering vendor, venue set up), and ensure the event run smoothly.
• Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Liaise with the building management office and vendors for office matters (e.g. repair and maintenance, work permit, and visitor registration)
• Coordinate with contractors, explain requirements, seek quotations, provide recommendations & arrange work schedule
• Monitor the performance of vendors and the team to ensure health & safety policy is complied with
• Perform daily checks of all conference rooms and the office area (including but not limited to the printing area, and pantry area) to ensure stock replenishment and its tidiness; report any issues by creating Corrigo tickets and monitoring until issues are resolved
• Adhere to procedures and processes as well as manage client expectations and anticipate their needs
• Maintain the general tidiness/ cleanliness of the office including but not limited to reception area, meeting rooms, printing area, pantry area, and store room.
• Provide escort to FM vendor to carry out ad hoc works if necessary. Assist in coordination and supervision of maintenance and repair works if needed
• Provide support for general office administration duties (e.g. invoice process, purchase order, security card requests, pantry ordering, mailing/ printing management

• Overall management of housekeeping issues (general cleaning, pest control and environment management) performed by cleaning vendor
• Attend emergency and prepare Incident Report if needed
• Compile the appropriate reporting for the clients.
• Ad hoc duties as requested by management.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.