Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Manager, Property Tax Implementation Services (“Manager”) manages internal and external property tax software implementation projects to completion. Responsibilities include defining project scope, tasks, timelines, budgets, and resource allocation. The Manager prepares and reviews project deliverables in connection with client onboarding and data management. The Manager oversees the functional and technical direction of projects, including on-time and on-budget delivery of project tasks, such as detailed requirements analysis, process design and configuration, deliverable preparation, and implementation of enterprise-class property tax management software and related processes. The Manager maintains and supports existing partnerships, client relationships, and provides technical leadership and guidance to his/her team and clients on project status and adherence to timeline and budget. The Manager also assists with business development activities by preparing proposals, engagement agreements, SOWs, and participating in calls and onsite meetings.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive and collaborative team experience and working environment.
• May supervise and manage a team of professionals, providing coaching, professional development, and support to ensure project success and individual growth.

Clients:

• Responds to customer inquiries in a timely manner.
• Ensures all deadlines and deliverable requirements are met.
• Ensure all necessary procedures and controls are adhered to.
• Maintains strong relationships with various teams/customers being served.
• Acts as a person of authority related to the services and systems the team supports.
• Works with team members to effectively prioritize, plan and organize the completion of project milestones and work.
• Create and manage detailed project plans, as appropriate, ensuring all major milestones are met, budgets are managed, interdependencies are aligned, and key stakeholders are satisfied.
• Manage to established project controls and proactively escalate and manage project issues and risks to the appropriate stakeholders with clarity, timeliness, and professionalism.
• Tracks progress and provides timely status reporting of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and leadership.

Value:

• Demonstrates superior knowledge of systems utilized.
• Manages the preparation, review, and processing of all customer reporting requirements.
• Develops and delivers appropriate training for systems supported as necessary.
• Participates in system testing as needed.
• Suggests innovation and process improvement within the team and the business.
• Gives timely performance feedback to team members and addresses and escalates performance issues.
• Ensures workload is properly distributed among team members and holds team members accountable for completion of assigned projects.
• Participates actively in professional organizations.
• Ensures team compliance with Firm policies, practice guidelines, and standards.

Education and Experience:

• Bachelor’s degree and/or equivalent work experience, with 7 – 10 years industry experience developing and planning technology-driven solutions, with a progressive record of successful delivery of multiple complex solutions, systems, or services.
• Minimum 2 – 4 years of leadership/management experience.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Ability to work independently and as part of a team.
• Proven ability to identify and proactively solve problems, mobilizing project team members quickly to meet project objectives.
• Property Tax industry knowledge and experience preferred.

Computer Skills:

To perform this job successfully, an individual must have intermediate to advanced knowledge of Microsoft Access, Excel, Outlook, VBA, Word, and general internet navigation and research. Additionally, an understanding of project management applications such as ClickUp, Microsoft Planner, Asana.

• Advanced knowledge in MS Excel and MS Access. (4+ years).

• Basic understanding of Visual Basic for Application (VBA) a plus.

• Alteryx experience is a plus.

• Knowledge in OPT, PropertyPoint, and/or other property tax software products is a plus.

Certificates and Licenses:

• Certified Member of the Institute (CMI) with the Institute for Professionals in Taxation (IPT) preferred.
• Valid driver’s license required.

Supervisory Responsibilities:
This position may directly supervise employees in the Property Tax Implementation Services team and carries out supervisory responsibilities in accordance with the Firm's policies and applicable laws.

Work Environment:

• Fully remote work arrangement is available, minimal travel expected.
• Standard indoor working environment.
• Long periods of sitting while working at computer.
• Occasional long periods of standing.
• Position requires regular interaction with employees, customers, and vendors both in-person and via virtual communications (email, phone, video conference, chat).
• Independent travel requirement: up to 10-15%. Travel is rare in this position, but there may be travel required to go to large client sites or internal meetings.

Compensation:
For certain California based roles, the base salary hiring range for this position is $109,000.00 - $149,160.00
For other California based roles, the base salary hiring range for this position is $100,000.00 - $136,730.00
For Colorado based roles, the base salary hiring range for this position is $95,000.00 - $130,570.00
For Illinois based roles, the base salary hiring range for this position is $100,000.00 - $136,730.00
For other Illinois based roles, the base salary hiring range for this position is $95,000.00 - $130,570.00
For New York based roles, the base salary hiring range for this position is $109,000.00 - $149,160.00
For other New York based roles, the base salary hiring range for this position is $91,000.00 - $124,300.00
For Washington based roles, the base salary hiring range for this position is $100,000.00 - $136,730.00
*The Company makes offers based on many factors, including qualifications and experience. Certain roles may be eligible for incentive compensation.*  
  

Equal Opportunity Employer: disability/veteran