Advocacy & Recruitment Specialist

Remote

Patient Experience

JOB SUMMARY

The Advocacy and Recruitment Specialist is responsible for establishing credible and mutually beneficial partnerships with rare and chronic disease advocacy groups, identifying patients and caregivers for various story-sharing opportunities, and for contributing content to our online media platform.  The Advocacy and Recruitment Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

The Advocacy and Recruitment Specialist serves as the first point of contact for patient leads, which requires excellent listening and communication skills, and be able to develop relationships with patients and caregivers which convey compassion while maintaining professional boundaries. 

Snow’s journey is centered around the patient experience and the Advocacy and Recruitment Specialist must be open, compassionate and sensitive to the unique life experiences of patients and caregivers.  The Advocacy and Recruitment Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients.  It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with rare and chronic illnesses.  The Advocacy and Recruitment Specialist will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA)
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Advocacy and Recruitment Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all contracts, health records and personal information in accordance with these guidelines
• Develop strong partnerships with your internal team and other departments
• Maintain collaborative working relationships with other departments related to all recruitment engagement, training and performance evaluation
• Identify and suggest methods to improve process and efficiency for the team
• Analyze internal utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with the Recruitment team to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in initiatives, policies and procedures, and ensure timely communication of these updates
• The primary job functions and responsibilities include, but are not limited to, those listed

Lead Identification:

• Understand the disease category and criteria need associated with each campaign
• Establish strong relationships with prospective patients to encourage participation in the recruitment process
• Demonstrate empathy and compassion in all patient/caregiver direct communications
• Identify and source prospective patient candidates through online channels and social media platforms
• Build upon established professional relationships to support recruitment and engagement initiatives
• Develop proficiency in Salesforce to support accurate data collection, patient tracking, and comprehensive reporting
• Conduct thorough vetting and prescreening of prospective patients
• Maintain accurate and timely progress tracking within shared documentation systems
• Initiate and conduct outreach to support and advocacy groups to expand recruitment networks and patient engagement opportunities

The Advocacy and Recruitment Specialist may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

REQUIREMENTS:

• Ability to develop and maintain strong relationships with internal and external contributors
• Working knowledge of common social media platforms including Facebook, Instagram, Reddit, X and Pinterest
• Ability to adapt to new electronic, technological and social medial tools that increase efficiency, accuracy and relevancy
• Effective understanding of Microsoft applications including Outlook, Teams, Word, Excel and PowerPoint
• Understanding of standard editing applications or tools like Canva, Adobe and Shutterstock
• Creates and delivers well-constructed communication
• Respond to leadership and client inquiries in a timely manner (acknowledging receipt and fulfillment of request)
• Ability to effectively listen and respond accordingly
• Be sensitive and empathetic toward patients and families struggling with rare and chronic diseases
• Tech-savvy and knowledgeable of equipment and programs used for online publishing, screen shares and conference calls
• Able to manage multiple lines of communication and work in both independent (remote) and collaborative environments
• Understand media and technology, especially the health/medical and rare and chronic disease landscapes
• Strong communication skills, online media skills and ability to quickly connect with individuals for content and recruitment purposes
• Strong writing skills
• Passion for following media and researching trends
• Positive attitude, personable and easy to work with
• Ability to multitask and work on tight deadlines
• Ability to work on both long- and short-term schedules and adapt to last-minute changes with ease

LANGUAGE SKILLS/COMMUNICATION:

Candidates must have the ability to read and comprehend general documents relating to pharmaceutical/biotechnology industry that include, but are not limited to, medical education, medical periodicals, clinical trial data, package inserts, medical procedures and industry regulations.  Candidates must demonstrate their ability to effectively and professionally communicate with managers, clients, customers, patients, caregivers and the general public.  Working with patients requires candidates to exercise discretion and empathy, as patients are living with chronic and rare conditions.  Fluency in a foreign language is a plus.

REASONING ABILITY:

Candidate will be able to identify and define problems while applying proficient problem-solving skills by collecting data, establishing facts and drawing valid conclusions.  Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists.  Candidates will have the ability to interpret a variety of instructions furnished in written oral, diagram or schedule forms.  Candidates will be capable of applying industry benchmarks to create standardized practices.

CERTIFICATES, LICENSES & REGISTRATIONS:

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree (B.A.) from a four-year college or university and five to seven years of related experience, or equivalent combination of education and experience preferred
• Ability to anticipate hurdles and overcome them quickly and effectively
• Ability to lead a team in pursuing multiple projects and initiatives
• Detail-oriented and excellent time-management skills
• Ability to think quickly and make decisions about allocating resources to positively impact the business
• Ability to work independently as well as effectively communicate and collaborate in a team environment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the  duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle,  or feel), reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.