What you'll do...

Position: Senior UX Designer

Job Location: 702 SW 8th Street, Bentonville, AR 72716

Duties: Supports and leads User Experience strategy and innovation by evaluating the current competitive landscape for compelling customer experiences; analyzing future trends and forecasts in related fields; constructing compelling artifacts outlining present conditions and proposed solutions; and presenting information within and across the organization to gain strategic alignment and encourage change. Mentors Associate Designers and Designers in day-to-day User Experience design methodology and principles by providing guidance on project-based design tasks; and creating educational design modules for the User Experience practice curriculum. Supports the continuous improvement of and leads the creation of user experience tools, documentation, and processes by maintaining holistic viewpoint when tackling project decisions; defining solutions frameworks from a scalable and global viewpoint; contributing to the evolution of site standards; collecting feedback and industry research standards; and providing recommendations. Design Research: independently propose hypotheses for research. Provide inputs to modify research approaches and execution plans. Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected. Verifies the reliability and accuracy of the information through detailed checks. Detects any gaps in information uncovered and removes unreliable information. Clarifies and resolves inconsistencies in the data of research projects. Analyzes and interprets relevant data for results and important insights. Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies. Manages user experience design, prototyping, and specification writing projects by proposing and leading project definition activities; working with other project team members to define methods to be used, including competitive audits and secondary research; driving the creation of designs, prototypes, and specifications that will advance the company's merchandising, business, marketing, and branding objectives; presenting designs to project and business teams for review; working with Engineering leads to determine the effectiveness of solutions; producing detailed design documentation and other specifications required to implement design; working with product manager and team to define documentation scope; reviewing project product requirements document (PRD) to ensure correct translation of design; and providing quality assurance (QA) feedback to and consultation with HTML, Engineering, and Product Management teams prior to launch. User Discovery:  assess gaps between business expectations and user experience strategies. Leverages a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies. Anticipates and mitigates risks during information synthesis and independently arrives at possible solutions for interactive designs. Analyzes and interprets existing data (for example web analytics, user surveys, customer support calls). Creates the user experience designs (for example, user interface design comps, visual design specs, prototypes) for complex and comprehensive initiative-level projects by leading project design definition activities; defining methods to be used, including competitive audits and secondary research; driving creation of designs and specs that will advance the company's merchandising, business, marketing, and branding objectives; presenting designs to project and business teams for review; and working with Engineering leads to determine the effectiveness of solutions. Driving Customer/Client Needs:  build and maintain customer relations to understand customer requirements/problems. Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience.

Minimum education and experience required: Master’s degree or the equivalent in UI/UX Design, Visual Communication, Business or a related field and 1 year of experience in UI/UX, interactive and visual design, electronics art, multimedia design or related experience OR Bachelor’s degree or the equivalent in UI/UX Design, Visual Communication, Business or a related field and 3 years of experience in UI/UX, interactive and visual design, electronics art, multimedia design or related experience.

Skills required: Must have experience with: Designing both quantitative and qualitative research questionnaires to answer business questions; Deploying both quantitative and qualitative surveys through a third party provider; Performing data quality checks in research projects; Developing metrics dashboards on power bi to provide daily store scores on customer satisfaction and competitive performance; Generating insights from research studies and market performance to present to business leaders; Collaborating in usability tests to learn if the participants were able to complete the surveys successfully; Designing and performing qualitative research to better understand reasons of customer satisfaction; Collecting and analyzing data for statistical significance from Decipher (third party research tool) and generated insights to provide a final assessment of reasons of customer satisfaction; Executing data quality checks to ensure the minimum qualified completes were being achieved; and collaborating with business partners to develop a research panel of international customers. Employer will accept any amount of experience with the required skills.

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Wal-Mart is an Equal Opportunity Employer.