Key Responsibilities:

· Responsible for Fashion repair equipment / tool / accessories / thread procurement.

· Responsible for Fashion product repair flow in physical & system control.

· Handle internal system to monitor the repair process through BTQ / workshop / global ASD.  

·  Coordinate & communicate with external workshop if needed & in house artisans for local repair.  

·  Coordinate the process & communicate with regional / global for overseas repair work flow.

·  Boutique support / training for Fashion repair related process/ case sharing, also collect BTQ’s voice to provide better solution and service.

·  In charge of spare part work flow: forecasting, ordering, consumption and inventory control.

·  Out sourcing spare parts supply , not only order from global , but also checking in local / regional to make sure the spare parts supply efficiency.  

·  Communicate with local / regional /global to align & build up the repair policy / repair pricing strategy for Fashion repair product.

·  Communicate with retail / product team to implement the packaging improvement & courier preparation for Fashion repair product.

·  Responsible for repair related report / KPI to local / regional / global.

·  Collaborate with Quality team to align the quality standard for Fashion repair products.   

Processes & Systems

·  Front end claim management system – CASS/ACET related procedures, processes & data manipulation.