The Office of the COO is responsible for driving Citi’s Transformation, which is an unparalleled opportunity to modernize and simplify our bank so that we improve how we serve our clients, make Citi an easier place to work and ultimately benefit our shareholders. The Transformation is not merely about meeting regulatory requirements. Citi is raising the bar and using this as an opportunity to reevaluate the way we do business. Getting this right will make us better in everything we do for our clients. We will be a simpler bank. A bank that is easier to do business with and to work at. A bank that sets the standard for excellence in data, culture, and our risk-and-control environment

The Transformation Program Metrics Senior Analyst is responsible to produce critical metrics and analytics that underpin reporting to executive and board-level oversight teams, as well as external regulators. The role requires a comprehensive understanding of the Transformation initiative, phased planning and goals, and how progress is to be/can be measured. Strong attention to detail, data quality, and time management are a necessity. Excellent communication skills are required to collaborate and problem-solve internally, often at a senior level.

Roles and Responsibilities:

• Responsible for change, production and analysis of for CO Closure metrics to be consumed by Management and Regulators – OCC & FRB
• Work closely with senior stakeholders across businesses and functions to understand their processes and help them to define reporting metrics and measurements
• Ensure adherence with established policies and milestone timelines for data gathering, data quality (DQ) checks, metrics development and assembly of reporting dashboards to ultimately produce TPO deliverables within responsibility on-time
• Assist team management in establishing tangible KPI’s, reporting metrics and measurements
• Prepare clear, concise and accurate documentation/analysis of the reported metrics as well as facilitate ad hoc, special requests, etc.
• Attention to detail while making judgments and recommendations based on the analysis of factual information
• Assist in detailed investigation/analysis of a reported metric based on requests from stakeholders and provide detailed qualitative responses
• Assist with technology assessment of existing reporting tools and tool selection for each use case; as well as build out capabilities required to enable the reporting and analytics toolkit
• Ensure design of reporting and analytical capabilities adhere to Citi Risk and Control requirements
• Support the Consent Order plan integrity as well as requirements for Projects Tracking System (PTS) apart from Metrics
• Co-ordinate data availability from applicable suppliers in various areas of the organization; escalating where needed
• Review/analyze deliverables for accuracy, completeness, and positioning of important information
• Support appropriate change control measures in accordance with governance by raising approval needs, monitoring status, and ensuring completion of all documentation within the system of record
• Assess reporting tool performance and look for process efficiencies to be derived from the deployment of these solutions
• Exercise independence of judgement and autonomy; and act as SME to stakeholders and /or other team members
• Adhere to defined process to drive continuous improvement to processes and functionality
• Support management in assessing and enhancing operational controls; and ensure departmental processes and procedures are kept current and up-to date

Qualifications:

• Overall 7+ years of experience preferably in Banking and Financial Services Industry
• Bachelor’s/University degree in related field, Master’s degree preferred

• Expertise in data query, data analytics, and data visualization
• Advanced experience using MS Excel and its data integration tools
• Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)
• Ability to work across all levels of management independently and effectively, and across functions to accomplish goals
• Proficient in key reporting and analytics capabilities and tools like Tableau, Power BI, etc. as well as knowledge of DBMS concepts, SQL would be beneficial
• Very good communication skills (written, verbal and interpersonal) and ability to articulate in a clear and concise manner
• Integrity, maturity, dependability and a positive professional attitude
• Demonstrated ability to think strategically, analytically, and creatively problem solve as well as multi-task effectively and efficiently

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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