At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are company that helps patients every day to improve their lives through medical device technologies and solutions. If you have an expertise in Customer Service (different areas) and would like to become part of dynamic environment within great multinational company, please consider joining tender team and help us to support our bold mission.

Medtronic employs more than 85,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Responsibilities may include the following and other duties may be assigned

• Represent company to external and internal customers, answer product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, take orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• Handle order management related investigations in a timely manner & contacting external/internal Customer
• Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.) and returns

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in additional European language (minimum B1 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Able to work under time constraints
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.
• Team player who at the same time work independently on moderately complex projects with general supervision.
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here