JOB DESCRIPTION:

Primary Objective of Position

• Provide application support and troubleshooting.
• Manage and expand existing accounts.
• Strengthen customer relationships and improve account profitability.
• Deliver first-line service support.

 Major Accountabilities

• Ensure all activities comply with quality system requirements.
• Act as Abbott’s trusted partner and advisor for application and scientific support on Clinical Chemistry & Immunochemistry instruments and assays.
• Drive development of base business accounts through post-sales implementation, process optimization, and account management.
• Provide application troubleshooting and scientific support.
• Conduct on-site assay investigations, troubleshooting, and operator training/coaching.
• Prepare and deliver regular customer business reviews.
• Manage routine renewals of base business accounts.
• Support sales expansion of new products and assay menus.
• Implement new instruments and assays through Test of Records (TOR).
• Oversee cross-functional implementation teams post-sale.
• Success is measured by KPIs, resolution rates, customer satisfaction (NPS), profitability, and contract renewal rates.

Requirements:

• Bachelor’s degree or equivalent experience required.
• Preferred: Biomedical or laboratory sciences (Biochemistry, Biology, Chemistry, etc.).
• Fluency in local language and English; additional languages are an advantage.

• Minimum 2 years’ experience in IVD devices or laboratory operations, with emphasis on application support, troubleshooting, and account management.
• Proven track record supported by management and customer references.
• Strong IVD industry knowledge.
• Successful engagement with laboratory staff and stakeholders.
• Excellent relationship-building and solution-selling skills.
• Strong communication and issue-resolution abilities.
• Strategic, customer-centric account focus.
• Willingness to travel frequently (approx. 2 days per week); valid driving license required.

• Collaborate with the sales team to support and expand existing customers.
• Enhance customer relationships and provide first-line service.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Croatia > Zagreb : Building EPH

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable