Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

About Workday

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable.

Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team


The Enterprise Data Services (EDS) organization is a dynamic and evolving team that is spearheading Workday’s growth through trusted data excellence, innovation, and architectural thought leadership. Equipped with an array of skills in data science, engineering, and analytics, this team orchestrates the flow of data across our growing company while ensuring data accessibility, accuracy, and security. With a relentless focus on innovation and efficiency, Workmates in EDS enable the transformation of complex data sets into actionable insights that fuel strategic decisions and position Workday at the forefront of the technology industry.


EDS is a global team distributed across the U.S, India and Canada.

About the Role

Join a pioneering organization at the forefront of technological advancement, dedicated to leveraging data-driven insights to transform industries and drive innovation. 

We are seeking a highly skilled and motivated Change Control and Support Engineer to join our dynamic team. In this role, you will play a critical part in ensuring the smooth and controlled release of data pipelines, while also providing exceptional support to our internal data consumers. You'll be responsible for managing the change control process, implementing CI/CD pipelines, and troubleshooting any issues that arise with our data infrastructure.

This role is perfect for someone who is passionate about data operations, enjoys working in a fast-paced environment, and thrives on collaboration. You'll have the opportunity to work with cutting-edge technologies and make a real impact on our data-driven initiatives.

About You

Responsibilities

The incumbent will be responsible for (but not limited to) the following:

• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.

• Coordinate change approval meetings with the Change Control Board (CCB), ensuring that all necessary documentation is available for review.

• Understand existing data pipelines, architecture and facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.

• Plan, coordinate, and lead deployments of major product releases, and weekly maintenance and hotfix releases

• Ensure all changes are documented, approved, and monitored appropriately

• Manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment

• Provide deployment instructions and provide guidance to Operations teams

• Work cross-functionally with teams including QA, Engineering, PM, Production Support and Operations

• Assist in the identification and mitigation of potential risks and issues associated with changes.

• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.

• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.

• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices

Qualifications

• Bachelor's degree in computer science, information systems, or a related field.

• Experience with specific tools (CI/CD, Jira, Confluence, Jenkins, Git, TestRail); Familiarity with ServiceNow or other change management tools.

• Proven 5+ years experience in change management coordination, Release or a related role.

• Strong understanding of change management principles, methodologies, and best practices. Ability to prioritize and manage multiple change requests simultaneously.

• Deep understanding of SDLC, SQA processes, and agile methodology

• Excellent organizational skills with great attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

Other Qualifications

• Strong understanding of data management, data governance, business intelligence, and analytics technologies and processes.

• Experience with Amazon Web Services (AWS) S3, RDS, EC2, Snowflake, Databricks

• Test automation experience

• Experience automating release and build processes

• Experience with Apex programming and SOQL

If you are a results-driven individual with a passion for data and analytics and a proven track record in IT/data change management, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our data-driven initiatives.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!