Job Description

As an Intern with our Ride business (Control Tower), you will be an integral part of our team, contributing to various projects and initiatives while gaining valuable hands-on experience. Below are the skills, qualifications, and experiences we are looking for in an ideal candidate:

Duties

• Manage advance booking operations such as B2B job card creation, driver assignment, problem resolution and drivers movement monitoring

• Ensure service fulfillment are being adhered to and ensure minimum of 90% job completed with 0% cancellation by system

• Handle any quick queries from drivers and customers related to the advance bookings service

• Develop and maintain good relationships with both airasia ride drivers and customers

• Statistically understanding and develop report of operations

• Work closely with internal teams to meet advance booking operations needs

Skills

Must-Have:

• Operational Mindset: Ability to understand and execute tasks efficiently within the operational framework of the organization.

• Excellent Verbal and Written Communication Skills: Capable of articulating ideas clearly and concisely in both written and verbal forms.

• Deadline Management: Proficient in managing time effectively to meet project deadlines and adapt promptly to changes in priorities.

• Independence and Self-Supervision: Demonstrates the ability to work autonomously with minimal supervision, taking ownership of tasks and projects.

• Meticulousness and Self-Drive: Pays attention to detail and possesses a proactive approach to work, striving for excellence in all tasks undertaken.

• Positive Nature: Maintains a fun and positive attitude, contributing to a collaborative and enjoyable work environment.
   

Nice-to-Have:

• Detail Orientation: Exhibits thoughtfulness and precision in the execution of tasks, ensuring high-quality deliverables.

• Multitasking and Stress Management: Capable of handling multiple tasks simultaneously and remaining composed under pressure.

• Team Player: Enjoys collaborating with others, fostering a supportive and cooperative team dynamic.

• Resourcefulness: Possesses the ability to identify and implement innovative solutions to challenges as they arise.
   

Qualifications & Experience

• Currently pursuing a degree or equivalent qualification.

• Available for a minimum internship commitment of at least 6 months.

• WIlling to be based in KL Sentral/Puchong Office.