About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

An exciting opportunity has arisen for a Change Manager to join our team.

The role of the Change Manager requires an individual with expertise in Change Management practices; stakeholder effectiveness, change impact assessment & communications who will help to define and mature the way the team deliver the right service at exactly the right time to our customers with efficiency and excellence.

Typical activities will include liaising with support teams, subject matter experts and key stakeholders in order to plan, implement and track Changes to support customer and business requirements. Change Manager would also manage the Change Advisory Board.

The Change Manager would be expected to work closely with the Incident and Problem Management teams to ensure processes are adhered to and clear handovers between the functions take place.

The successful applicant can expect to enjoy an engaging and fast-paced environment, with responsibility stretching across the Customer Support team the role offers excellent exposure and the opportunity to be involved in significant and complex Change.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Apply a structured methodology and lead Change Management activities.
• Supporting development of communications relevant to change initiatives.
• Defining success metrics and measuring performance against these.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.

• Contributes to the Continual Service Improvement processes.
• Provides reporting against agreed frequency and metrics .
   

ESSENTIAL QUALIFICATIONS/SKILLS:

• Experience with and knowledge of Change Management principles, methodologies and tools.
• Minimum 3 years of related experience required.
• Exceptional communication skills, both written and verbal.
• Must be a team player and able to work collaboratively with and through others.
• Experience with large-scale organisational Change efforts.
• Ability to influence others and move toward a common vision or goal.
• Excellent time management skills and the ability to organise your workload to meet objectives.
   

NICE-TO-HAVE QUALIFICATIONS/SKILLS:

• Qualifications in IT Service Management i.e. ITIL v4.
• Experience creating and managing Change workflows.
• Experience with the Change module in Service Now.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”