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**Join UMC Physicians: Where Employee Satisfaction Soars at 98%!**

Summary
Title: Revenue Cycle Management Primary Care Follow-Up Supervisor
Department: Central Business Office

We are seeking a full time on-site Primary Care Follow Up Supervisor that will oversee a team responsible for managing follow-up care for patients with specific medical conditions. As the RCM Primary Care Follow-Up Supervisor you will collaborate with healthcare providers, insurance companies, and patients to ensure timely and effective follow-up services. This role requires strong leadership skills, attention to detail, and a commitment to patient well-being.

Preferred Characteristics:
• Excellent communication skills
• Strong organizational abilities
• Experience in healthcare administration
• Knowledge of medical billing and insurance processes
• Ability to work well under pressure

Availability Requirements:
• Ability to work 40 hours per week on site
• Monday – Friday 8am - 5pm
• Flexible hours, including occasional evenings and weekends

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:
• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
Note: Some benefits require an employee contribution to participate.

Full Job Description
As a Primary Care Follow Up Supervisor, your responsibilities will include managing a team of follow-up specialists, coordinating patient appointments and referrals. Ensuring accurate documentation and billing. Collaborating with physicians, nurses, and other healthcare professionals and monitoring patient outcomes and satisfaction.

Essential Job Functions:
• Supervising follow-up care processes
• Analyzing data and performance metrics
• Implementing quality improvement initiatives
• Resolving patient concerns and complaints

Knowledge/Skills/Abilities:
• Proficiency in medical terminology
• Familiarity with electronic health records (EHR) systems
• Strong problem-solving skills
• Ability to lead and motivate a team
• Detail-oriented and organized
• Effective communication skills in oral and written formats
• Proficient with Microsoft Office

Minimum Qualifications:
• High School diploma
• 3+ years of experience in healthcare management or supervisory role
• Experience in electronic billing systems

Preferred Qualifications:
• Bachelor’s degree in healthcare administration or related field
• Certification in healthcare management (e.g., CMPE, CPHQ)
• Experience with medical clinics or practices
• Experience in implementing new systems

Environmental Conditions:
Works in well-lighted, heated and ventilated building. Exposure to blood borne pathogens are of low risk. Hours of duty may be irregular.

Physical Requirements:
Work is of medium demand; walking and sitting most of the time while on duty. Adequate hand/eye coordination and fine motor skills required. Visual acuity and writing skills necessary for factual documentation. Hours may vary to accommodate needs of the corporation.

Limitations and disclaimer:
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*