HR Service Delivery Analyst

Posted:
4/17/2026, 12:11:08 PM

Location(s):
Nuevo León, Mexico

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
People & HR

Workplace Type:
On-site

What you will do:

The HR Operations Analyst is responsible for providing support on issues/inquiries related to our processes and maintaining day-to-day operation to deliver results.

As owner of the process, this role is accountable for collecting, analyzing, and reporting data to vendors or COE across the enterprise. Additionally, analyst will execute transaction in our system to HR-related inquiries to Johnson Controls employees across the Enterprise. Active participation on Continuous Improvement projects and Automatization is highly expected.

 How you will do it:

  • Process transactions in our HR system (Workday, SNOW & Oracle) such as Hire, Terminations, Compensation Changes, change organizations Assignments, etc, to ensure data accuracy and provide support to the HRRBP Managers and Employees.
  • Provide specialized administrative support to HR Business Partner, Managers and Vendors.
  • Responds to complex inquiries from different personnel across the enterprise.
  • Reporting and auditing Data Management.
  • Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.

What we look for: (REQUIREMENTS)

•Bachelor' degree completed

High English Level
• Oral and written communication skills. 
• Excel skills. (Dynamic tables, macros, etc.) (Desirable) 
• Information Analysis
• Ability to understand and successfully develop partnerships with customers 

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.