At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? #LI-Hybrid #LI-RB1

We are looking for a Service Delivery  to provide enterprise-level assistance to our customers.

You must have good technical knowledge and be able to communicate effectively.

What you will be doing:

• Provide technical support activities for a software production processing environment.

• Install, maintain, upgrade java weblogic and support application/source code and its components and subsystems, including third-party software.

• Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components.

• Offer technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption.

• Create and maintain comprehensive documentation related to the support of application software.

What you bring:

• Experience: + 6 years of experience in Application Support and Production Support.

• Proficiency in Unix, SQL, Oracle , Unix Shell scripting, Python, Ansible, java ,WebLogic  automation.

• Knowledge of support and monitoring tools like Splunk and Dynatrace.

• Experience in troubleshooting, incident triaging, log analysis, and ensuring platform stability.

• Familiarity with Incident and Change Management processes.

• Understanding of cron or batch job processes.

• knowledge in Splunk is advantageous.

• Experience in troubleshooting LINUX application-related issues.

• Awareness of the financial services industry

• Excellent English communication skills with a customer-oriented attitude.

• Working as part of an On-Call rota.

• US Shift

What we offer you:

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

• Attractive range of benefits including private medical cover, dental cover, and travel insurance.

• Continuous development through our diversified training across core financial, sales and FIS solutions.

• A modern, international work environment and a dedicated and motivated, supportive team.

• A broad range of professional development possibilities, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass