Who We Are

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH OR in a Work From Anywhere (Remote) inside of the Eastern Time Zone with the capacity to travel to clients or WillowTree offices.

The Opportunity

As our Data Advisory Director, you will lead high-impact engagements with Fortune 500 clients, providing strategic guidance in data strategy and data transformation roadmaps to transform business outcomes for our clients. You’ll advise executive stakeholders, craft data strategies, design business cases, and establish roadmaps that drive innovation and create value for both employees and customers.

With your deep expertise in data readiness, governance, and business architecture, you’ll navigate complex and hard-to-solve client scenarios. This position focuses on strategic initiatives, allowing you to shape the future of data-driven business in a meaningful way.

Responsibilities

• Lead engagements advising F500 clients at the highest strategic level with big-picture and tactical guidance on how Data & AI enable a wide range of business outcomes
• Advise clients on the strategic impacts of data and AI transformations, advanced analytics, machine learning, and intelligent automation
• Help your clients monetize their Data & AI services, creating all new experiences for employees and customers alike
• Bring a strategic perspective focused on impact to the table rather than software or technology deliverables
• Remain up to date on current industry trends and maintain your status as a subject matter expert in a quickly evolving landscape. Provide guidance to internal stakeholders to ensure our delivery remains forward-thinking.

Competencies

• 6+ years of management consulting experience in a professional services environment
• 3+ years of demonstrated experience interfacing with and selling to executive-level clients
• Proven experience in strategic solutioning and estimation
• Have developed Data, AI, and/or GenAI strategies, business cases, and roadmaps associated with Data Transformation, Cloud Migrations, etc.
• Experience in conducting Data Strategy, data readiness, and Governance assessments, developing future state process and governance definitions
• Previous experience working on multiple strategy engagements in a highly matrixed and externally facing client environment
• Superb storytelling, presentation, and facilitation skills
• Aptitude for critical and analytical thinking as well as the capacity to design and accept out-of-the-box solutions
• Autonomous, positive problem solver, and aptitude to work independently or as part of a multi-disciplinary team
• Practical Business Architecture experience (business/operation models, personas, process modeling)
• Knowledge of the Data, Analytics, and AI strategy and COE definition and development

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.