Posted:
3/18/2025, 8:56:49 PM
Location(s):
County Dublin, Ireland ⋅ Dublin, County Dublin, Ireland
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Pay:
$155/hr or $322,400 total comp
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
Support Engineering Team at Pure
Puritans come from various backgrounds and we thrive off challenging the norm. This cross pollination of backgrounds led to numerous ground-breaking ideas and has helped us build one of the most reliable and easy to use storage systems in the industry. We strive to hire the best and brightest people who excel in a cutting edge, fast paced, collaborative and transparent environment. We are seeking enthusiastic individuals to solve real world problems while having fun along the way.
Pure's Customer Support organization is lead by Joe with upwards of 300+ employees across 4 Support locations in California, Utah, Ireland and Asia. All of our support teams are continuing to grow overall; Utah is our largest 24/7 Support center with over 200 team members. Customer Support is a key customer facing organization that is recognized for providing excellent quality customer service. This team offers career advancement opportunities and they are a fun group who work hard to make Pure Storage, the best storage company!
What You Bring to the Team
What You Will Be Doing
We are looking for an Escalation Engineer to join our Flashblade Support team. You will be part of the best Support team in the industry. Our culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade proprietary product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.
WHAT YOU CAN EXPECT FROM US:
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.
Website: http://www.purestorage.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 1001-5000
Year Founded: 2009
IPO Status: Public
Last Funding Type: Secondary Market