We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

This position is responsible for performing facilities and office operations duties involving critical thinking in accordance with standard procedures by ensuring the employees at one or more locations are working in a safe, presentable, and well-maintained office environment. This includes duties such as facilitating moves, repairs, replacements, setups/cleanups and frequent walk-thru. This position may also be responsible for performing and reviewing duties such as photocopying, compiling records, filing, tabulating, posting information, mail distribution, maintaining records, preparing forms and verifying information. Will be required to direct and follow up with building management and vendors either when the Location Services Manager or Supervisor is unavailable or as directed. May also be responsible for coordinating the Location Services or other Enterprise Support Services staff in the day-to-day operations at a location(s).

Responsibilities:

• Manage and resolve daily facility requests and issues addressed by walk-thru. Resolution achieved by oneself or in tandem with staff and vendors. Analyze and determine selection of service providers from internal resources, building maintenance and outside vendors and contractors based on cost and scope of work performed. Review work performed to ensure meeting and sustaining of standards. Follow up with affected employees and escalate urgent or high importance matters to the Location Services Manager or Supervisor.

• Coordinate and participate in office operations and facilities projects, including real estate projects as required by region. Responsibilities include but are not limited to assisting team leader in preparing and maintaining projects plans, including documentation, budgets, implementation, training, communication for projects derived line of business, office location, region and/or firm initiatives. Recommend better practices and cost-efficient improvements to the office in our continuing effort to provide exemplary customer service.

• Communicate with the Building Management Office regarding maintenance issues, forms and documents
  required from and for the landlord, special requests for our space, information on building security including
  leading the emergency evacuation team and updating the floor warden information. Approve work orders and
  billing and forward to Location Services Manager or Supervisor for further approval.

• Provide routine leadership, direction and support, to ensure completion of daily duties in a timely and
  accurate manner and escalate issues, when necessary. Determine trends from frequent requests and
  advise Location Services Manager or Supervisor of necessary projects that would be cost beneficial to
  the firm.

• Manage services and vendors necessary to maintain the office; including but not limited to equipment
  and appliance maintenance, flooring and furniture maintenance, HVAC, security systems, AED units.

• Review and process invoices for these services. Follow up with vendors, staff and clients to ensure
  they are meeting timelines.

• Serves as a subject matter expert and resource for staff who have questions regarding office policies
  and procedures.

• Train new employees on local office policies and use of equipment and systems. Responsible to cross
  train in Location Services functions to ensure adequate coverage and assistance during peak times is
  available.

• Other duties as assigned

Qualifications:

EDUCATION

• High school diploma

• Courses in building systems (preferred)

EXPERIENCE

• 5-7 years’ experience in a related field or area

• Demonstrated experience managing multiple projects

TECHNICAL/SOFT SKILLS (REQUIRED)

• Ability to communicate both verbally and in writing with diverse audiences

• Intermediate Microsoft Office skills

• Strong grammar and proofreading knowledge and experience

• Ability to prepare charts, graphics and tables, etc.

• Ability to manage multiple tasks and projects

• Basic to Intermediate knowledge of lighting, HVAC, and plumbing

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Able to lift up to 40 lbs.

• Able to stand on your feet for an extended period of time

• Must be punctual and able to adapt to changing schedules

• Able to convey instructions clearly and concisely and be responsive to staff or vendor when they inquire

• Effective organization and time management skills

• Maintain professionalism in demeanor, conversation and dress

• Strong attention to detail

PREFERRED REQUIREMENTS

• Excellent follow up

• Certification in any building skill trade

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $52,600 - $84,200