Company:

Marsh

Description:

Client Relationship Manager (Health & Benefits)

Location: Abu Dhabi, UAE

What can you expect?

As a Client Relationship Manager (Health & Benefits) at Marsh Abu Dhabi, you will serve as the main point of contact for a large portfolio of clients, ensuring seamless service delivery across multiple areas of Marsh. Acting as a trusted advisor, you will bring strong expertise in benefits strategy, project management, and negotiations, while maintaining a consistent commitment to service excellence.

You will join a dynamic, experienced, and collaborative team with a positive working environment. From day one, you will receive comprehensive training, both on and off the job, to support your success. This is a role with a high level of accountability, offering both challenge and reward.

We will rely on you to:

Client Relationship Management & Benefits Expertise

• Lead relationships with both existing and new MMB clients, developing tailored regional benefits strategies.

• Build a deep understanding of the regional benefits landscape and evolving market trends.

• Develop strong client relationships by understanding each client’s business needs and employee benefits philosophy.

• Conduct benchmarking exercises to assess client benefits against market standards and peer groups.

• Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost-containment initiatives.

• Oversee the renewal of insured benefits programs and ensure clear employee communication throughout the process.

Market Insight & Relationship Building

• Stay informed on insurers’ service propositions and capabilities to provide sound, market-informed recommendations.

• Establish and maintain strong relationships across the insurance market.

• Collaborate with underwriters on claims and funding strategies for MMB clients.

• Participate in negotiations relating to insurer service-level agreements.

Portfolio Growth & Business Development

• Identify new business opportunities through market research, referrals, and personal networks.

• Explore opportunities to expand services within existing client accounts.

• Work closely with other Marsh practices to identify and deliver cross-selling opportunities.

Process Compliance & Financial Performance

• Adhere to internal servicing guidelines to deliver a best-in-class customer experience.

• Ensure accuracy across policy contracts and client documentation.

• Maintain compliance with company policies and regulatory requirements.

• Meet individual targets for client retention and new business acquisition.

• Track and report revenue performance on a monthly basis.

Leadership & Communication

• Mentor and support junior team members, encouraging the sharing of best practices.

• Maintain proactive communication with internal and external stakeholders across global teams.

• Bring forward innovative ideas and solutions to address evolving client needs.

What you need to have:

• Strong technical experience in Employee Health & Benefits (EH&B)

• Deep knowledge of the regional insurance market

• Excellent communication and relationship management skills

• Strong analytical and problem-solving abilities

• Effective negotiation and project management skills

What makes you stand out:

• A strategic and analytical mindset, with the ability to interpret complex data

• Innovative thinking, with a focus on enhancing EH&B services

• A proactive, forward-thinking approach that helps clients stay ahead in an evolving benefits landscape

• Proficiency in Arabic

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.