Qualtrics Technical Builder

Description -

• Build and program advanced Qualtrics surveys with complex logic, branching, and custom workflows.
• Optimize survey design for a superior respondent experience while ensuring data quality.
• Customize survey aesthetics using HTML, CSS, and JavaScript to align with brand guidelines.
• Close Loop programming, ticketing, and case management to prioritize and respond to customer feedback.

• Configure and manage data integrations between Qualtrics and other platforms (e.g., CRM, ERP, BI tools).
• Ensure seamless data flow using APIs, Webhooks, or third-party connectors.
• Set up and monitor survey distribution across multiple channels (email, SMS, embedded web forms, etc.).

• Build custom dashboards and leverage text analytics to share real-time key insights with the stakeholders. 
• Utilize advanced reporting features to analyze survey data and present actionable findings.
• Configure triggers for automated alerts and notifications based on survey responses.

• Perform system administration tasks, including user management, access controls, and library maintenance.
• Troubleshoot and resolve technical issues within Qualtrics projects.
• Stay up-to-date with Qualtrics updates and implement new features to improve CX programs.

• Expertise in Qualtrics platform functionalities, including Survey Builder, Workflow Automation, and Reporting.
• Proficiency in coding languages such as HTML, CSS, and JavaScript.
• Experience with APIs and integrating Qualtrics with external platforms.
• Strong understanding of survey design principles and data quality practices.

• Knowledge of programming languages such as Python or R for advanced analytics.
• Certifications in Qualtrics (e.g., Qualtrics CoreXM Certification) or relevant experience.

• 3+ years of hands-on experience building and programming surveys in Qualtrics.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Data & Information Technology

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement