FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

- Oversee operations to support Corporate Solutions business and Mailing, with a focus on delivering high-quality services and ensuing compliance with legislation obligations.
- Manage service providers to ensure that all tasks are completed in accordance with regulatory requirements and internal benchmarks.
- Implement process improvements to optimize team workflow and enhance overall efficiency.

Roles and Responsibilities:

Operation Monitoring

• Oversee performance in daily operations to support the Corporate Solutions business, ensuring strict adherence to internal and external benchmarks and guidelines.
• Optimize resource allocation to maximize effectiveness and operational efficiency.
• Evaluate the performance and productivity of the outsourcing services and coordinate with vendor to ensure compliance with established service level.
• Regularly evaluate service levels to guarantee that services are delivered in alignment with expectations.
• Ensure compliance with internal controls, meticulously documenting processes in Internal Control Reports.
• Oversee the Quality Control process, working with vendors to resolve discrepancies in digitized documentation.

Project and new process coordination

• Collaborate with Corporate Solutions to navigate new or evolving regulatory requirements from regulatory institutions and auditors, ensuring timely vendor compliance.
• Conduct feasibility studies for proposed system enhancements and offer strategic recommendations for improvement plans.
• Monitor the implementation of enhancements to ensure successful execution and alignment with business objectives.
• Collaborate with IT to define user requirements for system enhancements, facilitate UAT, and manage all aspects of business process improvement initiatives.

Process Optimization and Management of Support Services

• Conduct comprehensive workflow analyses across teams to propose innovative alternatives, modernize business practices via digitalization, and streamline processes to elevate efficiency and service quality.
• Drive value creation and increased efficiency by identifying and eliminating unnecessary complexities, while uncovering better ways of working.
• Oversee the implementation stages of business process improvement initiatives, ensuring effective execution.

Mailing Services

• Act as an alternate manager to supervise the mailing team, ensuring operations meet benchmarks and customer satisfaction in a cost-effective manner.

Other Responsibilities

• Review and revise standard operating procedures, providing actionable recommendations to enhance operational efficiency and customer experience.
• Consolidate and analyze data from various sources to produce comprehensive management reports.
• Undertake additional responsibilities as assigned by the supervisor to ensure compliance with company standards, guidelines, and requirements.
• Collaborate closely with the Finance to prepare the annual budget, manage fund recharge allocations, and oversee accruals and payment requests, ensuring financial accuracy and alignment with organizational goals.
• Provide essential support during emergencies, incidents, or crises, facilitating the activation of continuity plans to safeguard operations and maintain service delivery.
• Serve as primary resource for the establishment and maintenance of the Business Continuity Plan (BCP) alternate site, and conduct regular business continuity drills to ensure preparedness and resilience.

Requirements

• University graduate plus 5-6 years relevant experience
• Minimum 3 years of management experience
• Good command of both English and Chinese
• Good problem solving and analytical skills
• Good PC skills in MS office
• You are required to obtain relevant license if your job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.