JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
- Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
- Provides information when responding to complex customer inquiries regarding customer accounts and billing.
- Typically requires in-depth knowledge of multiple products/services.
- The support provided is not related to assistance with computer technology.
MAIN RESPONSIBILITIES
- As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
- Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
- Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
Education
- Associates Degree (± 13 years)
Experience/Background
- Minimum 2 years
- At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
AVD Vascular
LOCATION:
Thailand > Bangkok : Q-House Lumpini Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 20 % of the Time
MEDICAL SURVEILLANCE:
Yes
SIGNIFICANT WORK ACTIVITIES:
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)