Job Title 

Enhanced Service Program Manager

Location

CSI Plano TX

Employee Type

Employee

Working Hours Per Week

40

Summary

Enhanced Services Program Manager is responsible for the end-to-end development and execution, operational performance, and reporting of all enhanced service programs within the specialty home infusion pharmacy. This role ensures programs are delivered consistently, meet defined outcomes, and generate measurable value for patients, providers, and partners.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned, as necessary.

Program Development and Execution

• Translate program requirements into clear and efficient workflows, policies, SOPs, escalation pathways, and defined task ownership.
• Ensure consistent communication and execution across nursing, pharmacy, and operations with timely escalation of barriers.
• Identify and resolve breakdowns in delivery, communication, or documentation that impacts timelines, safety, or patient experience.  
• Embeds enhanced services workflows in existing team and system infrastructure when able.

Performance Management & Reporting

• Define and measure implemented workflow outcomes (program requirements, adherence, interventions, etc.) through created reporting avenues (dashboards, clinically analytics, etc.)
• Drive program performance improvement based on data review, outcomes monitoring, and evolving program expectations.
• Own all program reporting deliverables, that are both accurate and punctual.
• Translate data into actionable insights that improve workflow, patient support strategies, and partner reporting value. 

Clinical Operations Coordination

• Act as the central point of coordination across clinical, operational, procurement, and revenue cycle teams for enhanced services program success.
• Initiate and ensure alignment, communication, and accountability across functions and tasks occur.
• Collaborate with clinical, compliance, and operations teams to build and refine scalable workflows embedded in existing infrastructures, as well as isolated tasks to Enhanced programs.
• Drives standardized workflows and execution across functions that are efficient, repeatable, valuable, and measurable.

Quality and Program Optimization

• Identify opportunities to improve outcomes, reduce cost to deliver, and enhance patient experience
• Ensure programs meet regulatory requirements and internal quality standards, with maintained documentation and audit readiness

Key Success Metrics

• Sustained program adherence rates
• Stakeholder satisfaction and expansion of program therapy lines
• On-time and accurate reporting of expected deliverables
• Reduction operational defects

Other

• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by supervisor

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational and analytical skills.
• High attention to detail.
• Ability to manage multiple priorities.
• Knowledge of audit and logistics processes.
• Strong systems thinking and process design capability 
• Strong data interpretation skills 
• Exceptional verbal and written communication skills  
• Ability to operate successful execution across clinical and operational teams through collaboration and relationship building
• Execution-focused with strong ownership mindset 

Education and/or Experience

• Pharmacist or Nursing Clinician with the following requirements:

B.S. or Pharm. D. in pharmacy 

• ​Current, unrestricted Pharmacist license in the state in which the facility is located 
• ​Qualifications to perform clinical oversight for the services provided 
• ​1-year post-graduate experience in patient care 
• Two years’ experience working as a Pharmacist in a Specialty Pharmacy 

Bachelor of Science in Nursing (BSN) required. 

• Master’s degree in nursing, Healthcare Administration, or related field preferred. 
• Minimum of 7 years of nursing experience, with at least 3 years in a leadership role, preferably in home and/or specialty infusion therapy or a similar healthcare setting. 
• Strong background in quality improvement methodologies 
• Proven experience managing clinical teams and overseeing regulatory compliance. 
• Active Registered Nurse (RN) license in good standing. 

• Experience in healthcare program management including multidisciplinary functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer