Retail Sales Assistant/Sleep Coach

• Permanent Part-Time Position (22.8 hours per week)
• Monday – Sunday rotating roster
• Located in Cleveland, QLD
• Take your first step into the healthcare industry – full training provided
   

About the Business

At ResMed, we pioneer innovative solutions that help people live healthier, higher-quality lives by treating and managing sleep apnoea, COPD and other chronic conditions. Our cloud-connected medical devices and out-of-hospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most — at home.

We're passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customer-first mindset to everything they do.
 

About the Role

As a Sleep Coach, you'll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service, retail or healthcare who is ready to make a meaningful difference in people's lives.

You'll combine education, customer support and care — helping customers understand their sleep therapy, troubleshoot concerns and feel confident using their equipment.

No healthcare experience is required — comprehensive training is provided.

Key Responsibilities

• Respond to customer enquiries in-store and over the phone
• Investigate and help customers problem-solve therapy and equipment issues
• Provide set-up, ongoing support and education to encourage successful therapy outcomes
• Fit customers for masks and recommend the most suitable options based on training
• Educate customers on the safe and effective use of sleep therapy equipment
• Drive sales of new or additional services, including phone-based follow-ups on trials and testing results
• Maintain the presentation and cleanliness of the clinic and retail environment
• Process payments and complete administrative duties as required
• Manage trial and sales stock, including inventory control and re-ordering
   

About You

To be successful in this role, you'll bring:

• Previous experience in a customer service, retail or healthcare environment
• A warm, caring approach and the ability to provide outstanding customer experiences
• Strong communication skills and the ability to adapt your style to meet individual customer needs
• Empathy, compassion and the ability to remain calm under pressure
• Active listening skills with a solutions-focused mindset
• A strong work ethic, reliability and honesty
• The ability to work autonomously as well as collaboratively within a team

Healthcare or healthcare retail experience is advantageous but not essential — we're looking for the right attitude and a genuine willingness to learn.
 

Why Join ResMed?

• Full training provided — we invest in your development
• Meaningful work — make a real difference to people's lives every day
• Work-life balance — part-time position offering 22.8 hours per week
• Career exposure — gain experience in a growing, innovative healthcare industry
• Employee benefits, including an Employee Assistance Program to support your mental fitness
• Supportive team environment within a global organisation
   

If you're enthusiastic, motivated and excited by the opportunity to build a career that blends customer service with healthcare, we'd love to hear from you.
 

Apply now and help improve lives — one good night's sleep at a time.