Concessions Assistant Manager

The Assistant Concessions Manager supports the Concessions Manager in directing all concessions and bar operations across assigned areas of Rogers Centre during live events, including personnel, operations, and cost management. The role ensures consistent delivery of excellent guest service, supervises and develops supervisory and front-line staff, manages event preparation and breakdown, and oversees inventory, labour, and financial performance in alignment with Legends standards and operational targets.

Compensation

Hourly Wage: $30.00

Vacancy Status

This posting is for a new vacancy.

LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

The Role

Duties & Responsibilities

• Manage and oversee pre-event preparation, delegating work to supervisors and coordinating setup activities to ensure readiness for service.
• Provide supervision and a consistent presence during events, observing concessions and bar service, monitoring service delivery, and proactively addressing operational issues and gaps.
• Promote effective front-of-house and back-of-house teamwork and communication across all concessions operations.
• Manage efficient event breakdown, including recovery of inventory, equipment accountability, and timely closure of all concessions areas.
• Create, implement, and monitor service and sales incentives to motivate staff and drive performance across concessions and bar operations.
• Maximize the effective use of labour and equipment by strategically deploying staff based on event demand and operational needs.
• Oversee electronic payment procedures in a cashless environment, ensuring accurate recording of transactions and end-of-shift reconciliation.
• Manage inventory using data and reporting to maintain optimal stock levels, control costs, and minimize waste and shrink.
• Complete inventory audits and recounts as required; ensure inventory accuracy and reconciliation to sales and forecasts.
• Support menu costing and pricing decisions to help achieve profitability and cost-control objectives.
• Ensure employee breaks and meal periods are managed in accordance with collective bargaining agreements and employment standards legislation.
• Ensure all supervisory and front-line staff are well-trained in service standards, safety protocols, food handling, responsible alcohol service, and Legends policies and procedures.
• Ensure compliance with all company policies, procedures, and standards; address performance and compliance issues promptly and consistently.
• Promote positive employee relations, engage in effective labour relations practices in a unionized environment, and proactively address labour relations issues.
• Perform staff management tasks including hiring, training, coaching, performance feedback, and participation in scheduling.
• Interpret and ensure compliance with Legends policies, procedures, guidelines, and all applicable government, regulatory, and safety standards.
• Oversee responsible alcohol service and ensure all staff follow established protocols and regulations.
• Handle guest inquiries, complaints, and concerns with professionalism and provide solutions or escalate to management as appropriate.
• Work with staff and management to generate and implement ideas for improving food, beverage, service, and overall operational structure.

Skills & Abilities

• Strong supervisory and leadership skills with the ability to direct, motivate, and develop supervisors and front-line staff in a high-volume, fast-paced environment.
• Excellent customer service orientation and the ability to maintain high service standards consistently.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and make sound decisions under pressure.
• Proven ability to resolve conflicts among staff, guests, or management with professionalism and fairness.
• Demonstrated ability to work both independently and as an effective team contributor.
• Proficiency with POS systems, inventory management systems, and basic office applications for reporting and analysis.
• Effective verbal and written communication skills for interacting with staff, management, and guests.
• Data-driven mindset with the ability to analyze inventory, labour, and financial metrics to inform operational decisions.

Knowledge, Skills, & Experience

• Previous supervisory experience in a high-volume, fast-paced concessions, food and beverage, or hospitality environment.
• Familiarity with unionized environments and experience managing unionized employees.
• Working knowledge of inventory control systems, POS systems, and concessions or quick-service operations.
• Experience with inventory management, food cost control, menu development, basic menu costing, and financial reporting.
• Demonstrated understanding and working knowledge of cooking, food production, or quick food service operations.
• Smart Serve certification and minimum legal serving age as required in Ontario.
• Understanding of safe food handling policies and standards; food handler certification is an asset.
• Understanding of responsible alcohol service regulations and best practices.
• Team player with strong interpersonal skills and the ability to collaborate across departments.
• Ability to work flexible shifts, including evenings, weekends, and holidays, based on the Rogers Centre event schedule.

Physical Demands

• Ability to constantly move about a large facility to perform work responsibilities, inspections, tours, and meetings.
• Frequent handling, lifting, and operation of concessions equipment and materials, including items up to 50 lbs.
• Frequent assessment of food quality and presentation.
• Frequent identification and rectification of hazardous situations in the workplace.
• Frequent operation of office machinery and computer systems.
• Frequent data entry for inventory, labour, and financial reporting.
• Constant interaction with the public, staff, and management.
• Ability to work irregular hours, nights, and weekends as required.
• Frequent standing, walking, bending, and reaching throughout concessions areas and the facility.
• Frequent speaking and hearing to communicate effectively in busy event environments.

The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management’s right to assign other duties.

Hiring Process Disclosure

Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.