At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Communications Officer

                        

Location

Beachwood

                    

Facility

Cleveland Clinic Administrative Campus

                     

Department

Police-Operations

                      

Job Code

K15001

                     

Shift

Nights

                       

Schedule

6:00pm-6:00am

                       

Job Summary

Processes incoming and outgoing communications in the Security Operations Center. Monitors cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.

                         

Job Details

Responsibilities:

• Receives records, assesses urgency, and responds to all security/police phone calls and emergency calls.
• Monitor and responds to all incoming alarm signals across multiple platforms.
• Receives and transmits all security/police multi-based radio, air transport and satellite communications.
• Processes requests for classified data of employees, patients, and public.
• Process code and medical emergency activations received from clinical staff and overhead page information.
• Monitors, analyzes, and reacts to real-time alerts via social media and employee travel platforms.
• Drafts and disseminates electronic notifications to internal stakeholders.
• Disseminates mass notification alerts to necessary employees during crisis situations.
• Performs clerical functions in the Security Operations Center.
• Other duties as assigned

Education:

• High School Diploma or GED Required  
• Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience.  
• Bachelor’s degree in a related field may substitute the required experience. 

Certifications:

• None required

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must demonstrate customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.

Work Experience:

• Two years of experience in a high volume communications center, PBX operator, or a public or private law enforcement/security agency.
• Offset: Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience. 
• Offset: Bachelor’s degree in a related field may offset the required experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 40 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities