Skill Set: O2C / Billing

Location: Gurugram/Gurgaon

Level: 168 (Assistant Manager) – Customer Billing

Job Description:

• End to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute Management
• Create Invoices and distribution to Client as well uploads in Third Party Portals
• Consolidate Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory,Customer Support Team & uploads in third party portals
• Cross check Orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check.
• Basic understanding to commercials terms in Customer Agreements like, SOW, MSA 
• Create and maintain process documentation for Billing Processes, adherarance to SOX & Internal Controls
• Continuously seek out better ways of performing process & supports process improvement initiatives
• Team management. Understand the strategic direction set by senior management, clearly communicate team goals, deliverables. Monitor & Drive team performance, quality as per defined metrics.  Allocating & managing staff resources according to the changing requirements.
• Expertise in Reporting relating to Billing, UBR and Process Updates
• Check internal controls to ensure consistency and standardization
• Profile involves a mix of Individual Contributor and Team Handholding role.
• Accuracy check and action for error analysis data

Skill Set:

• Expertise on Core AR Knowledge with Strong Analytical Skills
• Ability to work in a high pressured, fast moving, and challenging environment
• Ability to work effectively under time critical deadlines
• Ability to analyze issues, apply or seek resources to help achieve a workable solution
• Organized & Detail Oriented

Requirement & Qualification:

• Minimum 5-6 years of experience in Billing
• Working in US Shift timings (6.30pm to 3.30am)
• B. Com/BBA/MBA/M. Com
• Good Communication Skills (Verbal & Written)
• Distinctive Customer Orientation and Interact Courteously with Customers
• Desired work experience in Oracle, BAAN, Get Paid & Sales Force
• Working Experience in Shared Services/BPO/F&A