Posted:
8/13/2024, 6:35:35 AM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Showpad is the market leading Enablement solution that trusted global brands use to unite their revenue teams, deliver superior customer experiences, and drive seller effectiveness. Over 1400 customers across the globe count on Showpad to help sellers sell the way buyers want to buy, to save sellers time on non revenue generating tasks, and to ensure our organisations invest in developing their most important asset; their people.
Since our inception in 2011 in the quaint town of Ghent, Belgium, we have taken one thing very seriously; culture. We are passionate and bold as well as humble and authentic. We empower each team member to achieve maximum impact and to be their true selves. We take ownership, and we also take vacations.
We take serious care of our people, but never take ourselves too seriously.
Reporting into the Chief Revenue Officer and sitting on the Revenue Senior Leadership team, the Director, Customer Engagement is a global leader, responsible for the people and programs across Showpad that foster customer delight, success, and happiness. In this new role leading the Key Accounts and Customer Education teams, and owning our customer community The Rev, the Director, Customer Engagement will own the full spectrum of customer health, and drive the Showpad customer engagement strategy.
This role does not own a number but rather the people and programs across Showpad that exist to foster, maintain, and grow customer delight, success, and happiness. The scoreboard for success is the company hitting improved retention rates, NRR targets, and, indirectly, new customer acquisition targets.
The Director, Customer Engagement will spend 25–50% of time on the road, visiting customers globally.
This role is available for Hybrid working from either the London, Ghent or Chicago offices or from our hub locations, NYC, Austin or Boston
We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organisations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
Website: http://www.showpad.com/
Headquarter Location: Gent, Oost-Vlaanderen, Belgium
Employee Count: 501-1000
Year Founded: 2011
IPO Status: Private
Last Funding Type: Series D
Industries: Analytics ⋅ Content ⋅ Enterprise Software ⋅ Marketing ⋅ Meeting Software ⋅ SaaS ⋅ Sales Automation ⋅ Sales Enablement ⋅ Software ⋅ Training