Job Description

YOUR ROLE AS A:

Senior Executive - Fraud & Merchant Governance, AirAsia Rewards

You will be responsible for safeguarding the integrity of our loyalty program by monitoring, detecting, and mitigating fraud across all operations. You will play a critical role in maintaining trust within our ecosystem, investigating suspicious activities, and ensuring our fraud processes remain robust and efficient.

WHAT YOU’LL CHAMPION:

• Fraud Detection & Monitoring: Perform daily screening of new registrations, profile changes, points issuance, and redemption activities to identify suspicious patterns or potential abuse.
• Investigation: Conduct end-to-end investigations for suspected fraud cases and develop comprehensive incident reports for management review.
• Operational Resolution: Develop and execute new strategies or necessary actions to manage the identified threats.  
• SLA Compliance: Ensure all fraud-related investigations are completed within the agreed Service Level Agreement (SLA) timeframes.
• Stakeholder Management: Handle inquiries from the Customer Happiness (CHSS) team and collaborate with internal stakeholders to resolve escalations.
• Process Improvement: Contribute to the optimization of fraud strategies, participate in the creation of fraud rules (using data tools like BigQuery), and assist in documentation and periodic review cycles.

WHO YOU ARE:

• Minimum 3–4 years of experience in Fraud, Risk Management, or Compliance, preferably in a loyalty or e-commerce environment.
• Strong analytical mindset with the ability to interpret data and identify complex fraud trends.
• Familiarity with fraud investigation methodologies.
• Expertise in writing SQL/BigQuery for data extraction, analysis, and/or visualization.
• Excellent communication skills, with the ability to handle sensitive escalations and interact with cross-functional teams.
• High attention to detail and ability to work independently under tight deadlines to meet SLAs.
  

GET TO KNOW AirAsia rewards:

Airasia rewards is the loyalty and rewards platform within the AirAsia ecosystem, where members earn and redeem airasia points across travel and everyday lifestyle. We partner with leading brands to create offers, drive measurable growth, and build repeat engagement through rewards.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

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