Customer Retention Specialist

Description -

Description

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

Your Role

The primary objective of the Customer Retention Specialist is to initiate, own and close renewal sales opportunities through engaging with strategic end-user accounts and authorized HP partners within a defined region.

You will be working within a close team environment, where you will be responsible for effectively managing HP’s end-to-end renewal business, from partner and account management through to order placement.

The role requires active cooperation with multiple departments within the organization. Relationship building, strong interpersonal skills, and demonstrating a willingness to learn and adapt new skills are essential.

Role Responsibilities

Becoming part of a dynamic sales team ensures that each day presents new opportunities and challenges.

This position's main responsibilities include:

· Developing a comprehensive understanding of the service portfolio to successfully respond to customer and partner requests.

· Performing against a financial quarterly target for the assigned territory.

· Generating and driving the sales pipeline utilizing various CRM tools.

· Managing up-sell and cross-sell opportunities.

· Establishing a trust relationship with HP partners and strategic end customers.

· Understanding individual customer requirements to successfully drive deal proposals while working alongside the available Enablement resources.

· Analyzing reporting of lapsed, current, and future renewal opportunities.

· Providing accurate weekly forecasting and visibility into sales activity.

· Engaging with HP Partner and End Customer Account Managers

Role Qualifications

· Four-year college degree or 4-6 years of related experience (e.g. renewal sales, inside sales account management, pipeline management, technology sales).

· Demonstrable track record of sales success with strong selling capabilities, and an ability to process and retain large amounts of information.

· Fluent in English- verbally and written at business level – Required

Knowledge & Skills 

• Business To Business 
• Customer Relationship Management 
• Demonstration Skills 
• Enterprise Sales 
• Outbound Calls 
• Product Knowledge 
• Sales Process 
• Microsoft Office 
• Sales Prospecting 
• Selling Techniques 
• Solution Selling 
• Value Propositions 

Cross-Org Skills 

• Effective Communication 
• Results Orientation 
• Learning Agility 
• Digital Fluency 
• Customer Centricity 

Impact & Scope 

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. 

Complexity 

• Responds to routine issues within established guidelines.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement