Associate Director, Desktop Engineering

Posted:
12/3/2024, 10:39:46 AM

Location(s):
Boston, Massachusetts, United States ⋅ Massachusetts, United States

Experience Level(s):
Senior

Field(s):
DevOps & Infrastructure ⋅ Software Engineering

We are a Boston-based investment manager that provides global and international equity investment strategies and fund products to institutional investors such as pension plans, endowments, foundations, and registered/unregistered commingled investment funds. We are a registered investment adviser with the U.S. Securities and Exchange Commission (SEC), and a registered commodity trading advisor and commodity pool operator with the U.S. Commodity Futures Trading Commission (CFTC).  Our firm manages over $100 billion for over 200 client relationships in North America, Europe and Australasia.  Our office is located at 200 Clarendon Street, Boston Ma.

We are seeking a talented Desktop Engineer to join our dynamic IT team. The ideal candidate will have a strong background in Desktop platforms including VDI technologies (Horizon, AWS, Azure) and a deep understanding of M365, including Intune for Mobile and Windows management. Additionally, experience with coding (PowerShell, Python), APIs, and application packing is essential. This role will play a critical role in ensuring the smooth operation of our desktop infrastructure and the delivery of exceptional user experiences.

Key Responsibilities

M365 Administration:

  • Administer M365 workloads, including O365, Intune and Autopilot.

  • Good understanding of EntraID/AzureAD capabilities like Conditional Access, PIM, sign in and audit logs, etc.

  • Manage mobile device policies and security.

  • Deploy and manage Windows applications using Intune and ConfigMgr in co-managed state.

Desktop/Laptop Infrastructure:

  • Design, implement, and maintain desktop infrastructure.

  • Provide tier 3 escalations to helpdesk and end-users.

  • Perform system upgrades and patch management

VDI Management:

  • Manage and maintain VDI environments using AWS Workspaces, Azure (AVD or W365) and/or Horizon.

  • Familiarity with the different states of VDI (persistent, non-persistent, application hosting/virtualization)

  • Troubleshoot and resolve VDI issues.

  • Optimize VDI availability, performance and scalability.

Scripting and Automation:

  • Develop and maintain scripts using PowerShell and Python to automate tasks.

  • Integrate APIs to streamline workflows.

Software Lifecycle Management and Application Packaging:

  • Package and deploy applications using Microsoft Endpoint Manager tools (SCCM, Intune).

  • Optimize application configuration, performance and compatibility.

Security:

  • Familiarity with Security agents and troubleshooting

  • Ensure compliance with security standards and best practices.

Troubleshooting and Problem Solving:

  • Diagnose and resolve complex technical issues.

  • Conduct root cause analysis to identify and prevent recurring problems.

  • Ability to review logs, Process monitor, fiddler, etc. to find root cause of issues

Qualifications for this role include:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

  • 5+ years of experience in desktop engineering or a similar role.

  • Strong knowledge of VDI technologies (Horizon, AWS, Azure).

  • In-depth understanding of M365, including Intune and Autopilot.

  • Experience with scripting languages (PowerShell, Python).

  • Excellent troubleshooting and problem-solving skills.

  • Strong communication and interpersonal skills.

  • Windows and Linux desktop OS management

If you are a passionate and dedicated Desktop Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply

We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.