Position:

EMEA Cloud Customer Success Manager

Job Description:

About Arrow ECS Cloud Team

Joining the Arrow ECS Cloud team means working at the heart of our cloud strategy. Cloud technology is a key driver of our success, and scaling support for partners across EMEA is critical. This role focuses on enabling long-tail cloud partner success through strategic programs and structured frameworks.

Role Overview

As EMEA Cloud Customer Success Manager, you will manage and grow long-tail cloud partners across EMEA, working closely with the EMEA Cloud Program Manager and local cloud teams. You will ensure partner engagement, program alignment, and data-driven performance tracking, with a strong focus on Cloud and AI initiatives.

Key Responsibilities

• Drive partner success using structured frameworks and strategic programs
• Align Cloud and AI initiatives with company priorities across EMEA
• Collect and analyze partner data to support decision-making
• Engage internal stakeholders for continuous program improvement

Working Environment
You will be part of a multicultural EMEA team.

Requirements

• 2+ years in a multinational tech/cloud company
• Experience in customer success, partner management, or program coordination
• Familiarity with cloud technologies and partner ecosystems is a plus
• Strong communication skills
• Flexibility to travel up to 25%, depending on business requirements
• Fluent in English; other EMEA languages are a plus

Benefits

• Competitive salary
• Strategic role within Arrow ECS EMEA
• Growth opportunities and leadership exposure
• Multinational team

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support