What you'll do

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour

• Respond to inquiries or requests in inventory management, data entry and training

• Call partners to resolve current and future issues (questions, changes, etc.)

• Providing supplier self-service support and maintenance.

• Flexibly adhering to defined procedures, standards and performance expectations.

Who you are

• Proficiency in English and Japanese language skills

• Diploma, University Degree; related field; or equivalent related professional experience

• or equivalent

• Experience in customer service-oriented industry.

• Hotel/Travel -industry experience will be a plus.

• Fluency with internet, computer usage and web-based application skills

• Experience with Microsoft Office products and various call center support programs.

• Solutions mindset and a real passion for the partner and the traveler experience.

• Ability to handle situations effectively; to set expectations and deliver information in a positive way.

• An individual who will take ownership of problem resolution.

• Excellent time-management and prioritisation skills.

• Listens carefully and attentively to others’ opinions and ideas

• Listens to others’ perspectives and clarifies meaning before responding.

• Keen eye for detail and high level of accuracy.

• Exercise good judgment in decision-making