Engineering Systems Analyst

• Learn from a team of experienced Engineering MIS Specialists
• Immediate access to world class staff travel benefits for yourself and your travel companions
• 24 month fixed term contract position based at our Melbourne Head Office

Love travel and all things Aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in real life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Jetstar Engineering: A team that takes off together

We rely on our engineers to deliver our superior safety standards, up to the second. They’re the trouble-shooters, glitch-fixers and tech-experts who make sure we take to the sky safely.

As part of our investment in our future, we launched our Melbourne Engineering Precinct as the main maintenance hub of our network and have now welcomed over ten new A321 NEO’s into our fleet.  Our team supports not only the maintenance of Jetstar aircraft, but also that of Qantas Group A320, and A321 Freighter aircraft and Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

Ready for your next adventure?

In our strategic commitment to the future, we are also transitioning our Engineering Maintenance Information System from the client-based TRAX to its web-based counterpart, eMRO. Therefore, we are seeking an Engineering Systems Analyst with a background in Business or Systems Analysis, to support us on ensuring a seamless and efficient implementation. 

Reporting to our Engineering Systems Manager, as Engineering MIS (Maintenance Information Systems) Specialist you will be primarily responsible for: 

Security Administration: 

• Administer user accounts, ensuring access to functionalities relevant to each role. 
• Manage user account changes, including role changes, deactivations, and terminations. 
• Execute scheduled user access reviews and audits. 

Support Management: 

• Investigate, validate, and resolve issues compromising data and system integrity. 
• Assess and action user requests for data updates or system changes via front-end updates or database scripts. 
• Design and develop SQL scripts to assist with data migration or bulk update requirements. 
• Design and develop customised reports based on user requirement and specification.  

System Maintenance: 

• Assist with TRAX defect management by working closely with stakeholders, the Product Owner, and coordinating with TRAX Corp. and other service providers. 
• Assist with Production Verification Testing (PVT) when relevant servers are updated or patched to the latest OS version or to remediate vulnerabilities, securing the system from cyber threats. 

System Changes and Improvements: 

• Conduct systems and business analysis, including user requirement gathering, process review, data mapping, system testing, user guide documentation, and implementation of TRAX-related projects. 
• Support improvement initiatives on projects requiring system integrations with TRAX. 
• Support the transition from TRAX to eMRO by participating in impact assessments, process reviews, data mapping, data migration, system testing, and implementation as required by the project team. 

We are on the hunt for the following skills and experience:

• System support, administration, or analyst experience 
• Experience in system upgrades and/or data migration (desirable) 
• Intermediate skills in Oracle PL/SQL, Power Apps, and/or Power BI 
• Familiarity with using APIs and/or web services (desirable) 
• Knowledge of Tomcat and/or Linux server configuration and troubleshooting (desirable) 
• Knowledge or experience with Spec 2K and/or AeroXchange (desirable) 
• Tertiary qualifications in Engineering or IT, or relevant experience 
• Strong verbal and written communication skills 
• Solid internal and external stakeholder management skills 

Your life at Jetstar is unlike any other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B717 and A321 Freighters, plus Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar.  Let’s takeoff together.

We can’t wait to hear from you.