Job Title: Practice Manager

Salary: £45,000- £55,000 per annum

Location: Eastbourne

Job Type: Full-time, permanent

Hours: 40 hours per week

The St Anne's team is excited to be able to offer an opening in Eastbourne's longest standing and largest veterinary practice as Practice Manager. St Anne's has a rich heritage of being at the forefront of delivering the highest standard of veterinary care to the local community, whilst fostering the supportive, compassionate, work environment that it is well known for. Our award winning practice is looking for a Practice Manager to join the St Anne's family, as we take on the next chapter in our growth, and continue delivering outstanding care to our patients and clients.

About the Role

As our Practice Manager, you will be at the heart of our operations, ensuring that our team has everything they need to continue delivering exceptional client and patient care, whilst maintaining our excellent team culture. You will be responsible for overseeing the daily running of the practice, supporting our team, and driving us forward in innovation and sustainability. This role is perfect for someone who thrives in a people-focused environment, enjoys problem-solving, and has a passion for high quality care and service.

Key Responsibilities:

• Oversee the financial, operational, and administrative management of the practice
• Support and develop our team, fostering a culture of well-being, collaboration, and continuous learning
• Ensure excellent client service, maintaining our reputation for compassionate customer focused care
• Manage HR processes, including recruitment, training, and staff development
• Ensure compliance with industry regulations and practice standards
• Work closely with the clinical director to develop and implement business strategies
• Develop and maintain our sustainability credentials.
• Serve as a key link between Linnaeus’s central support teams and the practice team, developing effective and robust relationships
• Line management of the administrative team
• Engage in special projects, such as overseeing our upcoming 80th anniversary celebrations

About You:

• Experience in team management (veterinary practice or healthcare preferred)
• Strong leadership and people management skills, with the ability to inspire and support a team
• Business and financial acumen, with experience in budgeting and operational management
• Excellent communication and customer service skills
• Knowledge of veterinary practice software, IT systems and HR processes is desirable
• Passionate about workplace culture and encouraging a growth mindset amongst your team
• Possess an environmental conscience 

Benefits:

• 5 weeks holiday + bank holidays + Birthday Leave
• External CPD funding
• Extensive free online Linnaeus CPD program (specific to veterinary management and clinical skills)
• Career progression opportunities within the Linnaeus Group
• Staff discount schemes for veterinary services and products
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program, including:
• Employee Assistance Program (EAP)
• Eyecare voucher scheme
• Free annual flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental well-being of our team members. We offer an extensive mental health support network, including a team of Mental Health First Aiders (MHFA) and a confidential Employee Assistance Program (EAP).

How to Apply:

To apply or for an informal discussion about the role, please contact Christina Scimeca at [email protected]. Please send your CV and a covering letter outlining why you would be a great fit for this role. 

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Salary Value: £45,000- £55,000 per annum;

Salary Description: Depending on experience;