Initial Posting Date:

04/10/2026

Application Deadline:

04/20/2026

Agency:

Employment Department

Salary Range:

$7,537 - $11,657

Position Type:

Employee

Position Title:

Operations and Program Support Manager (Business Operations Manager 2)

Job Description:

If you’re energized by shaping strategy, strengthening teams, and building equitable, people centered systems that truly make an impact, this is your opportunity to lead big. As the Operations and Program Support Manager, you’ll unite policy, training, systems, and compliance to drive innovation, remove barriers, and elevate the experience for every Oregonian seeking Paid Leave.

** Join us on Wednesday, April 15th from 12 – pm for a virtual Open House to meet the hiring manager and learn about other opportunities available!  Register via this Zoom link! **

Paid Leave Oregon provides employees compensated time off from work to care for and bond with a child during the first year after the child’s birth or arrival through adoption or foster care, to provide care for a family member who has a serious health condition, to recover from their own serious health condition and to take leave related to sexual assault, domestic violence, stalking or harassment.

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

WHAT YOU WILL DO:

Manage and provide strategic leadership for the Paid Leave Operations and Program Support (OPS) section—encompassing Compliance, Learning & Development (L&D), Policy, and Systems—to deliver the legal framework, training, tools, and guidance that equip staff and managers to provide consistent, people-centered, equity‑driven service. This position aligns and coordinates unit work plans; establishes operational policies and procedures; and leads process improvement, performance monitoring, business process mapping, tracking, and quality assurance. A core function of this role is strengthening OPS’s collaborative model and feedback loop, where Compliance insights inform L&D training and curriculum needs; Policy decisions are translated into practical, accessible knowledge; and Systems ensures technology supports program design and staff workflows. This position also carries out the agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.

For a complete review of the position and responsibilities, please click here.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications

Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.

Desired Attributes

• Commitment to valuing diversity and promoting inclusion.
• Demonstrates inclusive, trauma‑informed, and equity‑centered leadership while coaching across multiple supervisory levels, disparate teams, and nurturing engagement, performance, and respectful team culture based on trust.                                                                    
• Experience analyzing, developing, implementing, and evaluating policies that align with complex state statutes, federal statutes, and program objectives.                                                
• Demonstrated experience delivering business results through disciplined planning and monitoring of multiple initiatives; leads organizational transformation and continuous improvement, applying change‑management and learning & development principles.
• Strong ability to build relationships and effectively influence others not directly supervised; drives cross‑functional alignment and shared outcomes across internal divisions and external stakeholders.
• Outstanding analytical and critical‑thinking skills to identify risks and improvement opportunities—especially in new or developing program contexts—and prioritizes solutions that are practical, measurable, and aligned to program goals.
• OED & Paid Leave knowledge strongly preferred or transferable state‑agency expertise.                                                                             

WHAT’S IN IT FOR YOU:

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

HOW TO APPLY:

• Required: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the “What We Are Looking For” section above. Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.
• External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.
• Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

ADDITIONAL INFORMATION:

• During the application process, the State of Oregon does not request nor require information regarding an applicant’s age, date of birth, or educational attendance or graduation dates.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• This position is management service and is not represented by a union.
• This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS‑qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.
• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
• Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire.
• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I‑9 acceptable documents (See page 2) for employment verification.

IN-STATE HYBRID WORK INFORMATION:

This position requires attendance at the Salem Central office at least one day a week. Candidates may be approved for hybrid work. Hybrid work suitability is evaluated based upon business needs at the time of hire. Hybrid work approval can be revoked at any time. Candidates are expected to:

• Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire.
• Be able to report to the office location listed in the job posting, as necessary.
• Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click Here to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
• Have a private workspace.
• Maintain good standing (i.e., no performance or attendance issues).

CRIMINAL RECORDS CHECK:

The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. Note: To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.

CONTACT INFORMATION & HELPFUL LINKS:

If you have questions about the position or need an alternate format to apply, please contact us at 503‑947‑1289; [email protected]. Please be sure to include the job requisition ID number.

Guidance our hiring managers use: Equity and Inclusion Recruitment Questions and Gender Identity and Expression Procedure!

Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ

Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job

Come for a job. | Stay for a career. | Make a difference ... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer, committed to workforce diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.