Posted:
8/6/2025, 2:55:10 AM
Location(s):
Miami, Florida, United States ⋅ Florida, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Medical, Clinical & Veterinary
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Mercy Hospital’s Cardiology Services has a trusted, experienced and compassionate heart team that is nationally recognized for fast, responsive heart care. This team is leaders in heart care, distinguished by not only their skills, experience and knowledge, but also their ability to help patients return to active, productive lives. As a Patient Access Coordinator in Cardiology, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you to enhance your skills and explore advanced Customer Service, Clerical or Clinical positions.
A caregiver in this role works days from 8:00 a.m. – 4:30 p.m.
A caregiver who excels in this role will:
Organize and coordinate the activities and flow of work for the patient access area.
Assign tasks, monitor performance and assist in training patient service representative.
Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
Develop, implement, and oversee programs to improve appointment utilization such as the reminder and follow-up on no-show/cancellation program.
Coordinate activities and resolve operational problems.
Adjust employees, patients, and physicians' schedules to respond to operational problems.
Update metrics on visual management boards.
Document anecdotal information regarding caregiver performance.
Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
Produce reports as needed.
May travel monthly or as needed to Louisville.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others OR an Associate Degree and one year of experience OR a Bachelor's Degree
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit