Position Responsibilities:

• • Effectively partner with the Senior IT People Leader/IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
• Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and multisite.
• Provide input to management with respect to staff performance; identify training gaps and development opportunities.
• Conduct regular coaching/performance assessment and update quarterly the individual development plan of each staff.
• Liaise with supporting departments to optimize service delivery; coordinate and relay information; identify potential problem areas and resolve or escalate them.

Required Qualifications:

•  Bachelor’s Degree/Master’s Degree in Computer Science, Engineering or related field.
• 5 or more years of IT Experience
• Team-oriented yet able to work independently
• Preferably with previous leadership experience in IT industry

Preferred Qualifications:

• Excellent written and verbal communication skills. Ability to converse effectively using the English Language.
• Ability to compose a grammatically correct, clear and concise email.
• Candidate must have good organizational, multi-tasking and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines
• Expected to perform as an effective leader (set goals, provide feedback, define accountabilities, etc.) to staff
• Excellent escalation handling, coaching, planning, organizing and performance management skills.
• Able to build and maintain honest, ethical and fair relationships with direct reports, peers, supervisors and customers.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid