Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Vice President, Customer Experience is responsible for identifying strategic and operational initiatives that will transform Comcast’s customer experience and ensuring the successful implementation of those improvements in the West Division.  It requires the ability to partner across the organization with regional, and functional CX leads, ensuring alignment and successful delivery of the key CX initiatives on time and on budget.  Identify opportunities from inside and outside Comcast and the cable industry, drawing on best practices from traditional and non-traditional service providers to develop solutions that will transform the customer experience and exceed expectations.  

The ideal candidate will possess: 

- Ability to identify opportunities and blockers, build strong working relationships and create change through both direct work output and influence. A broad network within Comcast is also a critical enabler.

- Broad familiarity with Comcast technology (network and products), operational support processes (Digital, Care, Tech, XOC), and our Customer Experience journey. 

- Ability to prioritize and coordinate multiple diverse workstreams and activities in parallel, understanding inter-organizational dynamics. 

- Exceptional written and verbal communication skills, across senior executive, customer-facing and technical operations audiences. 

Job Description

CORE RESPONSIBILITIES

Skills

Business Acumen, Collaboration, Leadership

Compensation

Primary Location Pay Range: $249,101.36 - $373,652.03

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

15 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.