At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Position: Analyst, Reporting & Administration

Report to: Manager, Customer Retention Effectiveness

Location: Ho Chi Minh

Function: Customer Office and Technology | Department: Customer Office

Type: Individual Contributor

THE OPPORTUNITY:

•    Take responsibility to provide performance tracking report and calculate compensation/ contests for Retention agents and staffs in order to support the effectiveness of premium collection business and other related services

•    Take responsible for the administration for Retention agents per their agent cycle with CCR department
 

ROLES AND RESPONSIBILITIES:

I. Compensation calculation (45%):

• Monthly/ Quarterly/ Yearly calculate the premium collection and other related retention business results to cross-check with Retention compensation checker to ensure providing correct calculation
• Cooperate with relevant internal departments PIC such as DSComp and FIN Biz Partner and FIN Operations to ensure the payment process for Retention agents and staffs properly and promptly 
• Consolidate all allowances and other related expenses from Retention agents to process along with their monthly compensation cycle
• Provide calculation and seek for checking to finalize the result per ad-hoc contest per approved Memo
• Involve in system development and enhancement following approved scheme/incentives or when having issues 

II. Reporting & Data Analyst (45%):

• Acquire retention data from primary or secondary data sources 
• Analyze & identify trends or patterns for simple reports as assigned
• Interpret data and analyze results using statistical techniques to provide ongoing reports 
• Ensure to provide reports and proposals or estimation based on data quickly and exactly as a data analyst.
• Involve in as a team member to develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Prepare simple document and/or presentation related to the job

III. Administration (10%):

• Take responsibility of support Regional Managers and Team Leaders in term of administration to onboard new Retention agents and/or to support current existing agents and/or to exit the terminated ones  
• Support some other nationwide admin tasks following line manager’s request 
• Work with management to prioritize business and information needs

JOB REQUIREMENTS:

• Education: Bachelor’s degree in Mathematics / Economics / Finance / Business Administration / IT / Computer Science / Information Management / Statistics
• Minimum 2-3 years of experience in similar role (life insurance is preferred) in which 1-2 year of compensation calculation experience required
• Experience in compensation calculation and renewal collection business will be a plus
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to details and accuracies
• Practical experience with SQL and data, Business Analyst, Accounting and Reporting
• Personal qualities: Faithfulness, responsibility, commitment, adaptability, initiative, flexibility, carefulness, hard-working, and proactive

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.