PURPOSE AND SCOPE:

Participate in definition of business processes for clinical and financial operations, and the design of automated solutions within the framework of all specified architecture.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• With direction from supervisor, analyze, diagnose, track and resolve various technical and operational issues with application processing. Consult with IT product team and other pertinent resources as well as working independently to resolve issues.
• Work closely with other IT staff to ensure a stable infrastructure and that integration (interfaces) and end user interfaces are processing according to schedule. Take the necessary actions including making recommendations regarding system and process changes to provide an efficient environment for the end user community.

• Provide analytical support in the conceptualization, development and implementation of mid level system projects pertaining to Enterprise reporting and Business Intelligence.

  • Identify development tools or reporting databases that can be used to improve clinical efficacy, operational efficiency and quality of service. 
  • Prepare detailed specifications for programming code development, building and testing.
• Participate in pilot preparation, coordination of user acceptance testing, and coordination of new module rollouts for systems projects.
• May refer to senior level staff for assistance with higher level problems that may arise.
• Escalates issues to supervisor/manager for resolution, as deemed necessary.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work extended hours as needed including nights and weekends.
  • Limited overnight travel will be required as needed.

EDUCATION:

Bachelor's Degree or equivalent related experience

 

EXPERIENCE AND REQUIRED SKILLS:  

• 0 - 2 years' related experience; or an advanced degree without experience; or equivalent directly related work experience.
• Strong presentation and written and verbal communication skills.
• Strong organizational, project management and process analysis skills are essential.
• Experience and knowledge of healthcare delivery and nephrology operations are a plus.
• Must be able to read and comprehend complex technical documents.
• Excellent analysis and problem solving skills required. Strong experience in software project development. Process analysis skills important. Experience and knowledge of dialysis clinic operations and dialysis billing a plus.
• Ability to manage multiple high priority tasks.
• Ability to work creatively, analytically and independently in a problem solving environment.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

ADDENDUM:

• IT/Business Systems focus
• Working knowledge and experience in Microsoft Windows XP, Windows Server O/S and SQL Server, MS Office products
• Basic knowledge of Soarian Financial Application
• Excellent customer service skills, ability to work with multiple groups simultaneously to solve problems
• Daily VBD assessment, reporting and resolution
• Triage, prioritize & resolve incoming eCube Financials Merge/VBD tickets
• Produce quarterly VBD metrics
• Work with application experts to identify areas for VBD prevention as well as efficiencies in VBD/Merge resolution
• Contribute towards detailed Business Requirement documents for VBD's/merge projects
• Assist manager in representing IT for Corporate-level Patient Identity task force, assist in gathering VBD-related data related to legal matters
• All other duties as assigned

IT/Software Services focus

• General understanding of SDLC methodologies.
• General understanding of software development methodologies, such as maintainability, naming convention consistency, and scalability so as to enforce best practices.
• Ability to understand business rules and requirements surrounding a software project and document those requirements in a consistent fashion.
• General understanding of network, server, OS technologies in order to communicate with IT infrastructure personnel.
• General understanding of all facets of designated systems including, data interfaces, user interfaces, reporting, modeling, and all other customization points within these systems.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans