General Description:

This role is responsible for performing all policy change requests from customers, participating in product testing and system development projects, ensuring compliance with regulatory requirements and identifying risks. Acts as a subject matter expert on POS functionality and insurance operations.

                                                                                                                                                           

Responsibilities:

• Perform all transactions of Policy Service in compliance with guidelines and procedures effectively, accurately to meet the objectives of the Corporation and company goals.
• Control quality, quantity, TAT and backlog
• Coordinate with other departments to handle special cases and ad-hoc situation
• Participate end-to-end testing of new products and system enhancements, ensuring testing quality and compliance with product specifications, terms, and conditions.
• Design and execute comprehensive test plans and scenarios to identify potential risks and prevent issues before implementation.
• Collaborate with cross-functional teams (Product, IT, Operations) to ensure smooth product launches and timely resolution of incidents.
• Ensure all reports, assigned projects, system enhancement are done completely, timely and accurately.
• Perform any other tasks as required

                                                                                                                                                          

What We're Looking For

• University degree in Insurance, Accounting, Finance & Banking, Business Administration, or Economics (Insurance specialization is a priority).
• At least 2–3 years of experience in Policy Service or a relevant position.
• Carefulness and trustworthiness.
• Strong customer service skills.
• Good communication skills.
• Problem-solving and decision-making abilities.
• Ability to work under high pressure.
• Logical analysis skills (preferable).
• Adaptability to any training.
• Ability to effectively organize, prioritize, and multi-task.
• Strong attention to detail.
• Ability to work collaboratively with teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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