Responsibilities:

• Typically supervises 10-15 employees

• Manage and assign work daily for staff. Monitor accuracy of work. Mentor/provide assistance to team.

• Participate in annual review process.

• Ensure all work is completed according to established policies, procedures, and standards.

• Assist staff in adhering to work schedules and projects proceed according to plans/specifications.

• Ensure accurate and timely calculation of sales commissions each cycle.

• Approve calculations, adjustments, and exception handling.

• Oversee the commission calendar and deliverables.

• Auditing: Reviewing financial records and commission data to identify inaccuracies

• Ensure all processes have been adequately validated.

• Foster a culture of accuracy, accountability, and continuous improvement.

• Communicate policy changes, plan interpretations, and payouts clearly to stakeholders.

• Partner cross‑functionally to resolve data or process issues.

• Ensure data feeds (CRM, WD) are clean, complete, and reconciled.

• Work with system admins to troubleshoot configuration or workflow issues.

• Drive automation or system enhancements to simplify commission processes.

• Review and validate monthly payout reports.

• Ensure the Xactly Incent commission platform is kept up to date with latest developments in plan design, leavers, joiners, promotions and other changes affecting pay.

• Identify opportunities to streamline workflows and reduce manual effort.

• Implement best practices, SLAs, and standard operating procedures.

• Identify opportunities to streamline workflows and reduce manual effort.

• Create job aids, FAQs, and communication material for new plan launches.

• Support onboarding of new analysts or new sales hires.

• Support modelling or “what‑if” analysis for new plan designs.

• Train sales teams and internal partners on compensation plans and tools.

• Participate in business related meetings and follow up on discussion items related to area of responsibility.

• Resolve day-to-day issues with support of Manager.

• Represent department on cross-functional project teams.

• Manage customer relationships; internal and external.

• Prepare reports as requested.

• Complete other duties as assigned.

Qualifications:

• Bachelor's Degree holder
• Min. 5 yrs. Experience w/ min 2 yrs supervisory or team lead role
• Excellent written and verbal communication skills
• Excellent organizational and documentation skills w/ attention to detail and accuracy
• Ability to work independently
• Demonstrated proficiency with PC software, inc. MS Office
• Demonstrated ability to work and meet deadlines in fast-paced and challenging environment.
• Ability to maintain positive relationships w/ diverse customers and provide high-quality/responsive CS.
• Ability to adapt to new environments, adjust to situations or demands, and function effectively w/ a min of loss of productivity
• Ability to adapt to various communication methods, inc. telephone, in-person, email, video conferring, etc., and do so effectively.
• Ability to work in a team environment
• Ability to work with min. supervision
• Excellent judgment and discretion
• Energetic, positive thinking and self-motivated
• Excellent training skills
• Excellent presentation skills

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