Channel Solutions Program Manager

Description -

Job Summary

This role involves leading strategic initiatives and managing projects focused on Channel Service Delivery, B2B Partner integration, and transactional process transformation. The ideal candidate is a dynamic leader capable of handling complex projects, engaging diverse stakeholders, and delivering innovative solutions aligned with our business goals.

Responsibilities

• Oversee the B2B integration program, coordinating with IT teams to ensure smooth partner onboarding and timely issue resolution.

• Manage the planning, execution, and delivery of multiple concurrent Channel Service Delivery and Integration projects, ensuring they are completed on time, within scope, and budget.

• Align program objectives with the organization’s overall business goals and technology strategy.

• Develop detailed project plans, including timelines, milestones, and resource allocation.

• Act as the primary liaison between business leaders, IT teams, and external partners.

• Proactively identify potential risks and develop mitigation strategies.

• Communicate program status, risks, and issues effectively to all stakeholders.

• Implement solutions that enhance service delivery and customer experience.

• Foster strong relationships to ensure stakeholder needs are met and expectations are managed.

• Promote a collaborative and high-performance team environment

• Lead and motivate cross-functional teams, including developers, business analysts, QA testers, and external vendors.

• Champion a culture of innovation, continuously seeking opportunities to improve service delivery through emerging technologies.

Knowledge & Skills

• Analytical thinking

• API and web services knowledge

• Business Requirements

• Business Systems Analysis

• Data analysis and troubleshooting

• Organizational skills

• Process Improvement

• Project management methodologies

• Risk management and problem-solving

• ServiceNow

• Systems Development Life Cycle

• Technical to business language translation

• User Story

• Workflow Management

Cross-Org Skills

• Cross-functional team collaboration

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in IT projects, process improvement, or a related field.

Impact & Scope

• Leads large cross-division functional teams and impacts overall Partner experience and operational efficiency across Channel Service Delivery

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Information Technology

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement