Posted:
12/11/2024, 10:59:01 AM
Location(s):
Phoenix, Arizona, United States ⋅ Arizona, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ IT & Security
Workplace Type:
On-site
Primary City/State:
Phoenix, ArizonaDepartment Name:
IT Service DeliveryWork Shift:
DayJob Category:
Information TechnologyHealth care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
IT Field Services is currently seeking an IT Coordinator to support Banner Health by maintaining its technology. This professional will provide customer support, purchase standard IT equipment and ensure the smooth delivery of other technology services. Works with other IT professionals to uphold IT standards by providing technical support to all employees. This position will include administrative tasks, support ad hoc projects, and new technology implementations.
This is an onsite position and the typical schedule for this role is Monday – Friday, 8 am to 5 pm, and will require minimal travel within the Phoenix metropolitan area. An ideal candidate will possess an Associate’s Degree with 2+ years of related experience, previous project management experience, time management skills, multitasking abilities, and strong communications skills. Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022 and 2023!
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
POSITION SUMMARY
This position is an entry level position that assigns, monitors and fulfills IT service requests in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities.
CORE FUNCTIONS
1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs, serves as a liaison between facility staff and information technology, and communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.
2. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments, attend or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance, and assist IT Service Delivery leadership to ensure facility projects include IT budgetary projections.
3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s), ensures appropriate resources are deployed to meet customer business, clinical or technical needs, and documents all actions of end-user requests using tracking management systems keeping customers informed throughout fulfillment process.
4. Attends routine meetings; participating in the support of major information technology and facility driven projects to ensure proper support and assistance. Identifies and provides solution options to meet or exceed the needs of the customer.
5. Creates vendor quotes from approved vendors. Transitions quote to purchase requisition and obtains appropriate approvals. Enters information using appropriate procurement system and tracks orders to receipt of delivery.
6. Manages procurement of IT services and products and follows all asset management procedure and guidelines. Ensures order and stock management are maintained.
7. Conducts needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.
8. Acts as a technical lead and serves as an escalation point for IT Service Delivery issues and may perform complex troubleshooting and request activities serving as a lead in endpoint related projects and initiatives.
9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company.
MINIMUM QUALIFICATIONS
Experience and education normally obtain through an Associate’s degree and one plus year of relevant experience.
Must have a strong work ethic and initiative to work well in a team environment. Requires strong organizational, customer service, communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.
Must be knowledgeable in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications.
Variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Previous experience with assigning daily workloads and tasks. General knowledge of information technology and healthcare is desirable. Previous experience working on IT projects.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Website: https://bannerhealth.com/
Headquarter Location: Phoenix, Arizona, United States
Employee Count: 10001+
Year Founded: 1999
IPO Status: Private
Industries: Health Care ⋅ Insurance ⋅ Non Profit